Emmy Ho
Wichita,Kansas
Summary
I excel in customer service and menu memorization, ensuring guest satisfaction. Skilled in food handling and guest relations management, I have effectively trained team members and fostered warm customer relationships, significantly enhancing dining experiences. My commitment also extends to over 100 hours of impactful volunteer work at the Hospital for Sick Children. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Crew Member
Mochinut
11.2022 - 08.2024
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
Server
Oak & Pie
05.2024 - 07.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Volunteer
Hospital for Sick Children
01.2022 - 01.2023
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Over 100 hours of volunteer
Education
High School Diploma -
Southeast High School
Wichita, KS05.2025
Skills
- Menu Memorization
- Customer Service
- Beverage Preparation
- Food Running
- Guest Relations Management
- Dining area maintenance
- Order Taking
- Daily specials memorization
Languages
Vietnamese
Native or Bilingual
Timeline
Server
Oak & Pie
05.2024 - 07.2024
Crew Member
Mochinut
11.2022 - 08.2024
Volunteer
Hospital for Sick Children
01.2022 - 01.2023
High School Diploma -
Southeast High School
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