Emmy Kitsuse
Livermore,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Sr Telecom Analyst
Comcast
02.2000 - 11.2024
- Improved network security by conducting regular audits and implementing necessary updates or patches.
- Championed quality assurance practices within the team, promoting adherence to established standards and best practices in all tasks undertaken.
- Mentored new hires within the telecom department, providing guidance and support for their professional growth and development.
Telecom Analyst
Viacom
08.1993 - 02.2000
- Increased customer satisfaction by providing timely support and resolving technical issues.
- Streamlined communication processes, implementing efficient telecom solutions for businesses.
- Developed comprehensive reports detailing system performance, guiding future improvements in the organization''s telecommunications infrastructure.
- Conducted extensive research to identify trends in the telecom industry, informing strategic decision-making efforts.
Customer Service Representative
Viacom
07.1990 - 08.1993
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Telecommunications
Avaya
Livermore, CASkills
- Network troubleshooting
- Unified communications
- Customer support
- Teamwork and collaboration
- Multitasking
- Problem-solving
Timeline
Sr Telecom Analyst
Comcast
02.2000 - 11.2024
Telecom Analyst
Viacom
08.1993 - 02.2000
Customer Service Representative
Viacom
07.1990 - 08.1993
No Degree - Telecommunications
Avaya
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