Emmy Sivira
Haiku
Summary
Dynamic professional with a proven track record at Hollywood Hot Glass, excelling in team leadership and customer service. Recognized for enhancing customer satisfaction and driving productivity through effective staff training. Skilled in glass blowing techniques, delivering high-quality craftsmanship that boosted brand reputation and revenue. Committed to fostering a safe and organized work environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Hot Glass Class Manager
Hollywood Hot Glass
11.2019 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Glass Blower
Hot Sands
08.2018 - 08.2019
- Boosted brand reputation through high-quality craftsmanship and attention to detail in all finished products.
- Collaborated with designers to create unique custom pieces, resulting in increased revenue from commissioned works.
- Enhanced glass product quality by implementing precise temperature control techniques during the glass blowing process.
Farmer
Old Village Farm
08.2014 - 09.2018
- Enforced proper storage of crops, and materials used in agricultural production.
- Selected and purchased supplies and equipment such as seed, farm machinery.
- Ensured timely planting and harvesting schedules for maximum productivity and minimal waste.
- Monitored weather conditions and adjusted irrigation and crop schedules accordingly.
Education
Syracuse University
Syracuse, NYSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hot Glass Class Manager
Hollywood Hot Glass
11.2019 - 11.2024
Glass Blower
Hot Sands
08.2018 - 08.2019
Farmer
Old Village Farm
08.2014 - 09.2018
Syracuse University
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