SERAJ NOUZDEHI
Lewisville,TX
Summary
Dynamic Auto Glass Manager with a proven track record at Budget Auto Glass, excelling in team supervision and customer service excellence. Enhanced workflow efficiency and increased revenue through strategic upselling. Expert in auto glass installation and safety compliance, fostering a culture of quality and reliability within the team.
Overview
7
7
years of professional experience
Work History
Auto Glass Manager
Budget Auto Glass
02.2024 - Current
- Managed daily operations of auto glass installation and repair services.
- Trained and supervised team members in best practices for safety and efficiency.
- Streamlined inventory management processes to reduce waste and improve turnaround times.
- Coordinated scheduling of appointments to optimize workflow and customer satisfaction.
- Increased revenue through upselling additional services such as wiper blade replacements and window tinting options.
- Implemented safety protocols for handling hazardous materials, minimizing workplace accidents and injuries.
- Maintained a clean, organized workspace to facilitate efficient workflow and enhance customer experience.
- Performed hands-on auto glass repairs when needed, demonstrating expertise in various installation methods and tools.
- Provided top-notch customer service, addressing client concerns promptly and professionally.
- Managed inventory effectively to ensure availability of all necessary parts and materials for auto glass repair jobs.
Auto Glass Technician
Quality Auto Glass
03.2019 - 02.2024
- Repaired and replaced auto glass using industry-standard techniques and tools.
- Ensured adherence to safety protocols during installation and repair processes.
- Conducted thorough inspections to assess damage and determine appropriate solutions.
- Collaborated with team members to streamline workflows and optimize efficiency.
- Mentored junior technicians on best practices in glass installation and repair methods.
- Developed training materials for new hires, improving onboarding process consistency.
- Implemented quality control measures that reduced rework rates significantly.
- Assisted in inventory management, ensuring availability of necessary tools and supplies.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Applied primer, installed glass and monitored curing.
- Offered recommendations on preventative maintenance measures to prolong the life of windshields and other auto glass parts.
- Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
- Utilized advanced techniques for windshield repair, minimizing the need for full replacements when possible.
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
- Processed returns of glass and moldings.
Education
Associate of Science - Automotive Paintless Dent Repair
Dent Time
San Diego, CA10-2013
Skills
- Auto glass installation
- Team supervision
- Safety compliance
- Inventory management
- Customer service excellence
- Workflow optimization
- Quality control measures
- Technical training development
- Hands-on repair techniques
- Auto glass expertise
- Insurance claim handling
- Tempered glass handling
- Heavy lifting
- Power tool proficiency
- Window installation
- Sealant application
- Laminated glass mastery
- Automotive glass installation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Installation and repairs
Languages
English
Full Professional
Persian
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Auto Glass Manager
Budget Auto Glass
02.2024 - Current
Auto Glass Technician
Quality Auto Glass
03.2019 - 02.2024
Associate of Science - Automotive Paintless Dent Repair
Dent Time