Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emmy Snow

Kremlin

Summary

A passionate hospitality achiever, adept at fostering exceptional guest relations, with excellent guest relations and customer service abilities. Strong foundational principles of a hard working, eager work mentality to obtain and achieve individual goals.

Overview

3
3
years of professional experience

Work History

Small Business Owner

The Vintage Okie
08.2023 - Current

The Vintage Okie is a unique, timeless vintage market online storefront. Specializing in carefully curated vintage western wear and genuine native jewelry arts.


• Manage all online orders, nearly 1000 orders within the past year. Accurately shipping and handling each package, curating each order with handwritten notes to each individual supporter.

• Handling all online promotions and advertisements. Staging all photoshoots, online graphics, and video promotions. Working alongside other creators and influencers to create collaborative works.

• Efficiently sourcing all vintage pieces. Hand selecting and curating unique collections. Working alongside artist, scouting for pieces across the country, and sourcing online for pieces that accurately define and represent the brand.

• Effectively staging and creating all photoshoots. Arranging models, staging all sets, carefully styling both outfits and scenes to represent the brand.

Hourly Manager/Training Coordinator

Texas Roadhouse
10.2023 - 12.2024

• Organize and present orientations for all new hires for the front of house.

• Effectively communicate and demonstrate company expectations and policy’s.

• Coordinate all new staff training, making schedules, organizing trainers, etc

• Manage upwards of 40 front of house staff a shift , strategically handle situations and guest needs throughout the restaurant.

• Accurately interact with every table, every time. Ensuring each guest has a legendary experience and provide excellent guest relations for any dissatisfied guest.

• Excellent guest relations, conciliating any guest that was not more than pleased with their service throughout the front of house. Leaving each guest exceptionally satisfied and eager to return.

• Accurately handling the end of day accounting and checkout process. Managing the front of house end of day sales, accounting for the days cash and whole sales. Handling the restaurants safe and accurately calculating all end of day sales.

• Reliably opening and closing the front of house. Handling all roadblocks or complications with quick decision making in order to smoothly open or close the restaurant.

Server

818 Diner
05.2022 - 09.2024

• Managing large table sections quickly and accurately.

• Focusing on hospitality, taking the extra step to care and tend for each guest.

• Reliably opening daily the front of house.

• Effectively handling several task at once in a fast paced environment.

• Responsible for keeping servers on top of individual responsibilities.

Education

Northwestern Oklahoma State University
Alva Ok

Pleasant Hill High
Pleasant Hill MO
2022

Skills

    Excellent guest relations and hospitality skills

    Hard work mentality, highly independent and goal oriented

    Excellent time management skills

    Excels in problem solving and quick decision making abilities

Timeline

Hourly Manager/Training Coordinator

Texas Roadhouse
10.2023 - 12.2024

Small Business Owner

The Vintage Okie
08.2023 - Current

Server

818 Diner
05.2022 - 09.2024

Northwestern Oklahoma State University

Pleasant Hill High
Emmy Snow