Emonah Rice
Woodbridge ,New Jersey
Summary
Dynamic professional with extensive experience in customer service and administration at Ultimate Drain. Proven ability to enhance operational efficiency through keen attention to detail and effective data management. Skilled in Microsoft Office and adept at maintaining composure in high-stress environments, consistently delivering exceptional support and solutions to clients and staff alike.
Overview
11
11
years of professional experience
Work History
Administrator - Customer Service Supervisor
Ultimate Drain
Monroe, NJ
08.2024 - Current
- Prepared presentations using Microsoft Office Suite applications.
- Assisted with budget preparation and tracking of expenses.
- Assisted in the development of new administrative systems, procedures and policies.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
EMT
Atlantic Health System
Morristown, NJ
01.2024 - Current
- Maintained equipment and supplies necessary for providing medical services in field settings.
- Performed basic life support, including CPR and airway management.
- Communicated with dispatchers regarding updates on location, estimated time of arrival, and any special needs of the patient.
- Assessed patients' conditions during transport and communicated findings to healthcare staff upon arrival at hospital.
- Collaborated with other healthcare providers such as paramedics and nurses.
- Provided emotional support to patients and their families during medical emergencies.
- Provided emergency care at the scene of an accident or other medical incident.
Patient Access Representative
Princeton Medical
Princeton, NJ
01.2023 - 08.2024
- Greeting and admitting patients and caregivers upon arrival.
- Managed the pre-admitting and admitting of patients at a busy facility.
- Verified completeness and accuracy of patients' information for documentation in EMR system.
- Connected with insurance companies to verify details and process billing.
- Collected and secured cash payments for patients' co-payments and additional financial obligations.
- Safeguarded patient privacy with consistent adherence to HIPAA protocols.
- Helped patients obtain necessary services to meet healthcare needs.
Concierge - Escalations
FLIPT RX
Cranford
01.2022 - 03.2023
- I'm the point of contact for both clients and pharmacist.
- Making sure that clients understand their pharmacy benefits and what they have available to them.
- Also assisting pharmacist with overcoming any rejected claims.
- Also handling escalations working on life threatening situations.
- Handling both outbound and inbound calls + email with a call average of 130+ calls daily.
Practice Administrator
Hillsborough Vision Center
Hillsborough
01.2021 - 01.2022
- Assisting with business planning and the improvement of administrative processes.
- Developing budgets, overseeing all finances.
- Supervising and training all staff.
- Documenting all process & maintaining records.
- Verifying all insurance prior to appointments.
- Verifying any referrals.
- Maintaining all HIPAA laws.
- Overseeing the schedule weekly for all staff including the lab.
Customer service
Seqirus
Summit
10.2019 - 01.2022
- I work within the customer service department here at Seqirus.
- My job is to communicate effectively with both doctors, as well as customers.
- My title requires me to have product knowledge, as well as an understanding of the company policies.
- Which requires me to communicate over the phone, email, as well as through the company's website to assist members with placing vaccine orders.
- Using many softwares from Excel, S.A.P, Microsoft Word, Spreadsheets, PowerPoint, BTC Cloud.
Dispatch
Choice home warranty group
Somerset
04.2019 - 03.2021
- Point of contact for drivers, and customers.
- Dispatching drivers to the correct location while also handling customer service issues and inquiries from customers.
- On average 150+ calls daily between inbound/outbound.
- Also responsible for the charge of daily trips.
Community Support Staff/Assistant Group Home Manager
Allies Inc.
Hamilton
02.2014 - 12.2019
- Assisting older adults with disabilities with a wide range of needs.
- Including bathing, feeding, home care, transportation, appointment assistance, money management, as well as medication administration.
Education
EMT
Atlantic Healthcare System
01-2024
Phlebotomy - Phlebotomy Certification
Prestige Medical School
Toms River10.2019
High school diploma -
North Brunswick High School
North Brunswick09.2013
Skills
- Keen attention to detail
- Knowledge of distribution, uses, types, doses of medication
- Scheduling
- Organizing records
- Aseptic techniques
- Ability to maintain composure under high stress conditions
- Familiarity with medication administration guidelines
- Microsoft Office
- Data entry
- Customer service
- Administrative support
References
References available upon request.
Timeline
Administrator - Customer Service Supervisor
Ultimate Drain
08.2024 - Current
EMT
Atlantic Health System
01.2024 - Current
Patient Access Representative
Princeton Medical
01.2023 - 08.2024
Concierge - Escalations
FLIPT RX
01.2022 - 03.2023
Practice Administrator
Hillsborough Vision Center
01.2021 - 01.2022
Customer service
Seqirus
10.2019 - 01.2022
Dispatch
Choice home warranty group
04.2019 - 03.2021
Community Support Staff/Assistant Group Home Manager
Allies Inc.
02.2014 - 12.2019
EMT
Atlantic Healthcare System
Phlebotomy - Phlebotomy Certification
Prestige Medical School
High school diploma -
North Brunswick High School