Emone Johnson
Rochester,NY
Summary
In my youth, I graduated high school with high honors as a member of National Honor Society. Receiving several academic achievement awards, including prestigious college scholarships. The early years of my professional life centered around customer care, from menial to certification-prerequisite roles. Fast paced, eager to learn, team oriented are a few yet accurate ways to describe my work ethic.
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Kirkhaven Nursing Home
01.2025 - Current
- Administered daily personal care and hygiene support to residents, enhancing comfort and dignity.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical attention.
- Assisted with mobility and rehabilitation exercises, promoting resident independence and recovery.
- Collaborated with interdisciplinary teams to develop personalized care plans for residents' needs.
Certified Nursing Assistant
Orchard Rehabilitation and Nursing Center
02.2024 - 11.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Customer Service Representative
Maximus
04.2022 - 08.2023
- Act as a liaison for consumers.
- Provide consumers with information and assist in answering any questions regarding their Marketplace account through NYSOH.
- Resolve any emerging problems that our consumers might face with accuracy, efficiency, and with integrity.
- Professionalism, patience, and the consumer first mindset.
Host/Hostess
Delta Sonic
06.2021 - 05.2022
- Providing customers with fast excellent customer service.
- Work in various weather conditions and empty the bottle machine/clean the area.
- Maintain a clean store environment (inside and outside the premises).
- Have an extensive knowledge of company promotions and products.
Digital Personal Shopper
Walmart
01.2019 - 06.2021
- Actively promoting department services and offerings to customers (Walmart programs such as Walmart+); responding to customer inquiries and requests; helping customers register for department services; and reporting feedback from customers about their online shopping experience.
- Receive and stocks merchandise throughout the store organizes and maintains area by following company safety, cleaning, and operating procedures.
- Fulfills customer orders by reviewing orders; locating, preparing, and packaging merchandise.
- Ensuring the accuracy of orders prior to pick up (all items are accounted for and substitutions are made apparent to customers).
Security Guard
Securitas
06.2018 - 07.2019
- Observe (alert) and report violations or irregularities on the premises (apartment building, bank, healthcare facilities).
- Patrol and monitor security cameras present on premise.
- Complete reports to turn in at the end of my shift.
- Maintain order and environment by keeping residents safe and preventing criminal activity.
Intern
Rural Metro Ambulance
06.2018 - 07.2019
- Cleaned ambulance vehicles and ambulance backboards.
- Learned and taught a CPR class at Hillside.
- Worked with ambulance crew members in response to calls and picking up patients.
- Completed training program (OSHA and Bloodborne Pathogen modules).
Cashier
Stein Mart
11.2017 - 04.2018
- Greet customers, manage/organize fitting rooms.
- Respond to and resolve customer inquiries and problems.
- Operate standard cash registers.
- Assist other associates in different departments when short staffed.
Barista
Starbucks
07.2015 - 08.2015
- Greet and take orders from customers (including any food and beverage modifications) and operated standard cash registers.
- Prepared food and drinks for cafe, drive thru, and mobile order and pay.
- Maintained a clean store environment.
- Customer service.
Education
Elmira College -
Elmira College
10.2017
high school diploma or GED - undefined
Rochester Academy Charter School
06.2016
LPN - Practical Nursing
REOC
Rochester, NY06-2026
Skills
- Nursing
- Micros POS
- Communication skills
- Customer service
- Time Management
- Multitasking and prioritizing
- Administrative Experience
- Security
- Host/Hostess
- Commercial Cleaning
- Cashiering
Certification
- Certified Nursing Assistant, 2024-02-01
- Food Handler Certification, 2024-02-01
- Security Guard Card, 2024-02-01
Timeline
Certified Nursing Assistant
Kirkhaven Nursing Home
01.2025 - Current
Certified Nursing Assistant
Orchard Rehabilitation and Nursing Center
02.2024 - 11.2025
Customer Service Representative
Maximus
04.2022 - 08.2023
Host/Hostess
Delta Sonic
06.2021 - 05.2022
Digital Personal Shopper
Walmart
01.2019 - 06.2021
Security Guard
Securitas
06.2018 - 07.2019
Intern
Rural Metro Ambulance
06.2018 - 07.2019
Cashier
Stein Mart
11.2017 - 04.2018
Barista
Starbucks
07.2015 - 08.2015
high school diploma or GED - undefined
Rochester Academy Charter School
Elmira College -
Elmira College
LPN - Practical Nursing
REOC
Personal Information
- Authorized To Work: US
- Visa Status: Authorized To Work: US