Emonie Ferguson
Berlin,NJ
Summary
Dynamic and compassionate healthcare manager with expertise in fostering collaborative relationships, developing impactful programs, and effectively communicating with diverse stakeholders. Possesses a strong track record of building and managing high-performing teams, improving patient outcomes, and implementing training initiatives. Seeking to transition these skills to a position where strategic onboarding and recruitment are paramount.
Overview
13
13
years of professional experience
Work History
Manager of RIPA Women’s Multispecialty Center
Cooper University Health Care
01.2022 - Current
- Designed, recruited, and onboarded a remote team of 12 Clinical Access Navigator Nurses, improving virtual care triage response times and patient access.
- Hired, developed and established standard training curriculums for 60+ team members, including new hire Managers, Leads, Registered Nurses (RNs), Licensed Practice Nurses (LPNs), Medical Assistants (MAs), and Patient Service Representatives (PSRs) for Primary Care and Multi-Specialty Care Centers.
- Performed monthly quality assurance audits on 120 inbound and outbound calls.
- Achieved 99%th percentile for Employee Engagement for 2022, 2023, and 2024 as measured by Press Ganey.
Manager of Internal Medicine and Specialty Care Offices
Cooper University Health Care
01.2021 - 01.2022
- Achieved 99th percentile in Employee Engagement by enhancing team culture.
- Managed staffing coordination to ensure optimal team performance and efficiency.
- Served as Interim Manager, maintaining high standards in specialty care.
- Implemented strategies that improved team dynamics and overall operational effectiveness.
- Led cross-functional teams to enhance patient care processes and operational efficiency.
Supervisor of Pulmonary Care Center
Cooper University Health Care
01.2020 - 01.2021
- Ensured compliance with safety and service standards, directing daily operations of the team.
- Enhanced team service delivery by implementing effective workflow improvements.
- Increased operational efficiency through strategic adjustments to team processes and procedures.
- Facilitated training sessions to elevate team skills and knowledge relevant to pulmonary care.
- Monitored team performance metrics to identify areas for further improvement and development.
Patient Service Representative Floater
Cooper University Health Care
01.2018 - 01.2020
- Supported multiple outpatient locations by coordinating care and assisting interdisciplinary teams.
- Delivered consistent, high-quality patient experiences across clinical teams.
Social Worker Internship
Brookfield Elementary School
01.2018 - 01.2019
- Facilitated individual and group behavioral development sessions for 40+ students.
- Developed intervention plans and facilitated emotional regulation strategies.
- Trained in Handle With Care crisis restraint protocols.
Store Associate
ALDI
01.2016 - 01.2017
Crew Trainer
McDonald’s
01.2013 - 01.2016
Education
Bachelor of Arts - Social Work
Rutgers University
05.2019
Skills
- Change and Relationship Management Expert
- Onboarding and Recruitment
- Project Management
- Employee Engagement
- Exceptional Communication Skills
- iCIMS
- EPIC Electronic Medical Record Super User
- Kronos Workforce Timekeeper
- Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Accomplishments
- Consistently Rated Top Performer for Annual Evaluations 2019, 2020, 2022, 2023, 2024, 2025
- T1 Employee Engagement Scores 2020-Present
- MGMA (Medical Group Management Association) Member 2022 – Present
- Certified Lean Six Sigma Yellow Belt 2021
- Certified Diabetes Paraprofessional Level I Program 2020
Timeline
Manager of RIPA Women’s Multispecialty Center
Cooper University Health Care
01.2022 - Current
Manager of Internal Medicine and Specialty Care Offices
Cooper University Health Care
01.2021 - 01.2022
Supervisor of Pulmonary Care Center
Cooper University Health Care
01.2020 - 01.2021
Patient Service Representative Floater
Cooper University Health Care
01.2018 - 01.2020
Social Worker Internship
Brookfield Elementary School
01.2018 - 01.2019
Store Associate
ALDI
01.2016 - 01.2017
Crew Trainer
McDonald’s
01.2013 - 01.2016
Bachelor of Arts - Social Work
Rutgers University
ADDITIONAL TRAININGS
- Cooper Against Domestic Violence Training (CADA)
- New Leader Orientation (NLO): Leading People
- Diversity Awareness
- Crucial Conversations I and II
- Managing Conflict Professionally
- Recognizing and Managing Harassment, Discrimination, Bullying, and Teasing in the Workplace
- Emotional Intelligence I and II
- Making the Transition From Peer to Supervisor
- Health And Recovery Plan (HARP): Violence Training
- MS Excel Level I and II
- Optimizing Your Team: Team Dynamics
- Finding your Professional Brand
- Population Health Symposium Certificate
- Ambulatory Leadership Academy Certificate
- Individuals with Intellectual Developmental Disabilities (IIDD) Program Certificate
- Social Determinants of Health Training
- Leveraging Assertiveness
- Creating an Impactful Presentation in PowerPoint