Emori Hosch
Bush,LA
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
7
7
years of professional experience
Work History
Receptionist/ Key Holder
Flow More Sewer Services
Folsom, LA
03.2025 - Current
- Directed incoming calls through multi-line phone system to enhance departmental communication.
- Optimized filing system for client records, enhancing organization and significantly reducing retrieval time.
- Managed billing inquiries by providing clients with accurate and timely information to support effective account management.
- Managed appointment confirmations and communicated effectively with clients to ensure updated records.
- Addressed and resolved customer issues and complaints with a focus on enhancing satisfaction.
- Executed cash transaction processes and ensured accurate maintenance of sales and payment records.
- Performed detailed data entry, document photocopying, scanning, and faxing to support and optimize office workflow.
- Facilitated client communication via email, telephone, and postal mail.
- Safeguarded sensitive information to uphold strict confidentiality protocols and protect organizational integrity.
- Developed and maintained positive client relationships to enhance customer satisfaction and loyalty.
- Optimized invoice processing workflows to enhance payment efficiency.
- Delivered exceptional customer service by efficiently resolving complaints and inquiries to foster positive experiences.
- Streamlined organization, maintenance, and updates of information within computer databases.
Receptionist
University of Louisiana at Lafayette
Lafayette, LA
03.2022 - 05.2025
- Oversaw front desk operations, ensuring efficient visitor greeting, phone answering, and inquiry handling.
- Maintained an organized reception area that facilitated smooth daily operations within the school environment.
- Ensured a respectful and friendly setting for coworkers and guests, facilitating productive meetings.
- Organized and managed scheduling of school events and appointments to improve workflow processes.
- Facilitated office operations by efficiently distributing mail to various businesses.
- Analyzed problems and devised strategic solutions to enhance overall efficiency.
- Managed daily operations through proficient use of Excel and multiple scheduling calendars to enhance workflow efficiency.
- Facilitated call and visitor screening, directing individuals to appropriate locations.
- Facilitated visitor security protocol implementation and conducted thorough walk-throughs.
- Managed office supply inventory to maintain optimal stock levels while minimizing unnecessary costs.
- Managed incoming calls by responding to inquiries and delivering essential information.
- Engaged with clients through email, telephone, and postal mail to address inquiries and provide support.
- Ensured confidentiality of sensitive client and company information to uphold trust and integrity.
Cashier/Backhand/ keyholder
Zoes Bakery
Covington
09.2019 - 08.2021
- Provided quality customer service and ensured their satisfaction
- Answered multiple phone calls at once, being able to direct and write appointments/cakes in a timely manner
- Engaged customers to initiate sales and provided personalized assistance with cake selection to ensure satisfaction
- Performed cash management duties and processed sales transactions
- Maintained front desk organization/restocked, and performed clerical tasks such as data entry and filing
- Oversaw mail operations, including receipt, sorting, and internal distribution of mail
- Reconciled cash drawer and completed nightly payout with accuracy and accountability
- Collaborated with the bakery team to fulfill orders when understaffed to ensure continued workflow and customer satisfaction
- Monitored inventory levels and restocked the front shop and kitchen
- Conducted client consultations for wedding cakes, orders, and event planning
Education
Bachelor of Science - Psychology, Law
University of Louisiana at Lafayette
Lafayette, LA05.2025
Skills
- Excel proficiency
- QuickBooks proficiency
- Collaborative communication skills
- Management expertise
- Sales and service experience
- Accurate data entry
- Effective organization skills
- Proficient in phone etiquette
- Document organization
- Proficient in typing speed
Timeline
Receptionist/ Key Holder
Flow More Sewer Services
03.2025 - Current
Receptionist
University of Louisiana at Lafayette
03.2022 - 05.2025
Cashier/Backhand/ keyholder
Zoes Bakery
09.2019 - 08.2021
Bachelor of Science - Psychology, Law
University of Louisiana at Lafayette