Emory Castillo Zepeda
Elizabethport,NJ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Advocate
Target
Union, NJ
10.2023 - Current
- Assisted other departments when needed to maintain efficient operations.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Retail Sales Associate
TJ Maxx, TJX Companies
Elizabeth, NJ
06.2021 - 06.2023
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Maintained up-to-date knowledge of industry trends and best practices.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided feedback on employee performance based on observed results during training sessions.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Skills
- Resolved costumer concerns with efficiency
- Organized the appearance of the sales floor and kept track of inventory
- Managed the appearance of department in high rush hours
- Oversaw new hires on costumer service protocols- resulted in more efficient training in costumer relationship management
- Provided expertise on products, including information on rewards programs and our ongoing deals
- Unloaded, organized and prepared bulk inventory for sales floor
- Experienced with assisting any costumers with language barriers
- Bilingual- English, Spanish
- Microsoft Excel
- Microsoft teams
- Microsoft Office
- Microsoft powerpoint
Certification
- Inventory Managment, CSCMP - 2023
- Transportation, CSCMP - 2023
- Costumer Service Operations, CSCMP - 2023
- Supply Chain Managment Principles, CSCMP - 2023
- Workplace Readiness Training - 2023
Timeline
Guest Advocate
Target
10.2023 - Current
Retail Sales Associate
TJ Maxx, TJX Companies
06.2021 - 06.2023
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