Emory Stocking
Portland,OR
Summary
Detail oriented administrative and operational professional with experience supporting Oregon state agencies in high volume, compliance driven environments. Skilled in records management, data integrity, recruitment coordination, onboarding support, and cross department collaboration. Demonstrated strengths in confidentiality, trauma informed communication, de escalation, and regulatory compliance. Currently pursuing a Bachelor of Science in Psychology with emphasis in Early Childhood Education and Human Services.
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Specialist 2
Oregon Department of Transportation
Salem, OR
08.2023 - Current
- Coordinate administrative and operational support in a high volume state agency environment
- Accurately input, update, and maintain data in agency systems; verify accuracy and resolve discrepancies
- Process, verify, and maintain confidential records and documentation in compliance with state policies
- Organize and maintain digital and physical filing systems to support efficient retrieval and audit readiness
- Generate and compile reports for leadership using agency data systems; perform routine quality checks for data integrity
- Collaborate with team members to ensure data consistency across departments and meet confidentiality standards
Office Specialist 2 - Receptionist
Oregon Department of Human Services
Beaverton, OR
08.2025 - 11.2025
- Managed front desk operations in a fast paced public service environment
- Greeted visitors, answered calls, and routed inquiries to appropriate staff while maintaining confidentiality
- Coordinated scheduling, document preparation, and routing of sensitive client records
- Applied trauma informed communication and de escalation techniques when interacting with diverse populations
- Supported onboarding and administrative documentation processes; maintained organized records and correspondence
Customer Experience Specialist
U.S. Bank
12.2022 - 07.2023
- Supported customers with account services, credit and debit card needs, and error resolution
- Explained financial regulations and policies clearly while maintaining strong compliance and confidentiality
- Used de escalation techniques to resolve high stress interactions and improve customer outcomes
- Trained new team members on systems, process adherence, and customer communication standards
- Achieved strong performance metrics including 96 percent call quality rating while meeting productivity goals
Customer Service Representative, Project Manager, Audit Specialist
American Family Insurance
05.2022 - 10.2022
- Coordinated projects from planning through completion within defined scope and timelines
- Set deadlines, assigned responsibilities, monitored progress, and provided status updates to leadership
- Prepared reports for upper management on project progress and operational risks
- Supported audit and documentation needs by ensuring records were complete, accurate, and properly stored
Project Management and Customer Experience Specialist
Build With Ferguson
02.2021 - 04.2022
- Provided solutions related to logistics, sales, and shipment issues while maintaining professional customer service standards
- Responded to high volumes of calls, emails, and chats using active listening and timely follow up
- Trained new employees on data entry, customer communication, and new technologies
- Assisted 100 plus customers per day while documenting interactions and maintaining accurate customer records
- Maintained strong product and service knowledge to educate customers and support retention
Processor of Consumer Disputes
CoreLogic Credco
01.2017 - 01.2018
- Leveraged defined consumer dispute processes to address critical issues and reduce escalation risk
- Maintained confidentiality and secured sensitive information in line with data protection policy
- Facilitated coordination with national credit bureaus to resolve consumer disputes efficiently
- Used priority management to expedite time sensitive requests and support operational goals
Food Server
Gossip Grill
01.2016 - 12.2017
- Delivered high quality customer service in a fast paced environment
- Handled money transactions quickly and accurately; maintained strong point of sale system knowledge
- Built multitasking and time management skills while supporting team operations during peak volume periods
Personal Assistant
Hightech Lending Reverse Mortgages
01.2016 - 12.2016
- Oversaw data entry, schedule planning, and appointment coordination
- Protected confidential client information and maintained organized records
- Supported leadership through communication, task tracking, and administrative follow through
Criminal Defense Attorney Intern
Law Office of Dale Patrick Rasmussen
Chico, CA
01.2014 - 12.2014
- Provided administrative and case coordination support within criminal and juvenile defense practice
- Organized and maintained confidential client files and evidentiary documentation
- Drafted legal correspondence and supported preparation of court documents
- Conducted legal research and compiled summaries to support case strategy
- Coordinated scheduling for court appearances and client meetings; maintained discretion with sensitive information
Paralegal Intern
Community Legal Information Clinic
Chico, CA
- Supported program work serving incarcerated individuals through legal information and documentation support
- Assisted with client intake, file organization, and preparation of written materials under confidentiality standards
- Demonstrated professionalism working with justice involved individuals and sensitive personal information
Education
Bachelor of Science - Psychology, Early Childhood Education, Foundations of Human Services and Parenting, Education and Family Life
Portland Community College
Portland, ORLegal Studies - Some College, No Degree
California State University
Chico, CASkills
- Administrative and operational support
- Records and file management
- Recruitment and interview coordination
- Onboarding and policy compliance
- Confidential data handling
- Report generation and data tracking
- Scheduling and meeting coordination
- Trauma informed communication
- De escalation and conflict resolution
- Customer service in public settings
- Document management and audit readiness
- Information security and ethics compliance
- Microsoft Office and Teams
- Data entry and quality assurance
- Data entry
- Customer service
- Team collaboration
- Conflict resolution
- Legal research
- Advanced Microsoft office
- Organizational skills mastery
- Records management expertise
- Administrative support expertise
- Travel arrangements experience
- Calendar management experience
- Project coordination
- Problem-solving capacity
- Data analysis proficiency
- Time management expertise
- Inventory control
- Proofreading
- Call handling
- Mail handling
- Calendar management
Certification
QPR Suicide Prevention Training
Leadership And Affiliations
- Member, WELD ERG
- Member, Mental Health Matters ERG
- Member, OEP Trauma Informed Care Workgroup
- Panelist, DisABILItea discussion on supporting neurodivergent communication and processing needs in the workplace
- Vice President, Pre Law Society, California State University Chico
- Honor Society Member, California State University Chico
Training And Compliance
Trauma Aware - TIO: Foundations of Trauma Informed Care (ODHS OHA), Trauma Aware - TIO Trauma Informed Care Modules (Program), ODHS OHA OTIS: Trauma Informed Care Article Project Ability, OPR Community Helper Suicide Prevention Training, QPR Suicide Prevention Training, De escalation Training, Mandatory Reporting of Child Abuse in Oregon, Mandatory Reporting of Adult Abuse in Oregon, ODHS Staff Reporting of CCA Concerns, Violence and Weapons Free Workplace, Workplace Effects of Domestic Violence, Harassment, Sexual Assault, and Stalking policy review, Drug Free Workplace and Alcohol and Drug Free Workplace policy review, Maintaining a Professional Workplace and Employee Behavioral Standards policy reviews, Preventing Discrimination and Harassment (annual), Overview of Oregon Ethics Law (DAS) and Ethics annual review, Tribal 101, Oregon Immigration Law Basics and 2026 Immigration Law refresher for state employees, Addressing Conflict of Interest, 2025 and 2026 Information Security Training: Foundations, Acceptable Use and You, Security Awareness: Incident Classification, Public Records
Timeline
Office Specialist 2 - Receptionist
Oregon Department of Human Services
08.2025 - 11.2025
Office Specialist 2
Oregon Department of Transportation
08.2023 - Current
Customer Experience Specialist
U.S. Bank
12.2022 - 07.2023
Customer Service Representative, Project Manager, Audit Specialist
American Family Insurance
05.2022 - 10.2022
Project Management and Customer Experience Specialist
Build With Ferguson
02.2021 - 04.2022
Processor of Consumer Disputes
CoreLogic Credco
01.2017 - 01.2018
Food Server
Gossip Grill
01.2016 - 12.2017
Personal Assistant
Hightech Lending Reverse Mortgages
01.2016 - 12.2016
Criminal Defense Attorney Intern
Law Office of Dale Patrick Rasmussen
01.2014 - 12.2014
Paralegal Intern
Community Legal Information Clinic
Bachelor of Science - Psychology, Early Childhood Education, Foundations of Human Services and Parenting, Education and Family Life
Portland Community College
Legal Studies - Some College, No Degree
California State University