Summary
Overview
Work History
Education
Skills
Timeline
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Emrick Jean-Mary

Port St Lucie,USA

Summary

Professional banking expert with strong analytical skills and deep understanding of financial services, risk management, and customer relations. Adept at team collaboration and consistently achieving high-impact results. Reliable and adaptable to changing needs, with expertise in financial analysis, loan processing, and regulatory compliance. Recognized for strong communication abilities and problem-solving skills. Consistently recognized for "service with a smile" mentality.

Overview

3
3
years of professional experience

Work History

Banker

JP Morgan Chase
03.2024 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
  • Developed and maintained strong customer relationships, providing exceptional service and advice
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives

Bank Teller

Wells Fargo
07.2023 - 03.2024
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information
  • Disbursed cash and checks accurately while maintaining security of cash drawers
  • Assisted customers with compromised debit cards and issued new credentials
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Provided customer records, account statements and copies of checks
  • Educated customers on use of banking website and mobile apps
  • Maintained friendly and professional customer interactions

Handler-Switcher

FedEx
03.2022 - 07.2023
  • Communicates with management and/or central control to coordinate trailer movements in the yard
  • Documents trailer moves using the Yard Management System (where available) or switcher cards
  • Determines the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers, memorizing information, and sorting packages accordingly
  • Responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying, and placing, in a safe and efficient manner
  • Performs pre- and post-trip inspections on switcher equipment
  • Understands and demonstrates effective yard switching safety processes and procedures
  • Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike
  • Exhibited strong problem-solving skills when faced with unexpected shipping challenges or logistical obstacles, ensuring minimal disruption to clients' orders
  • Assigned as vehicle entry control officer, with responsibility to control vehicle entry into facility by searching and clearing vehicles
  • Enhanced vehicle safety by conducting thorough inspections and identifying potential issues
  • Identified improperly repaired items and addressed with supervisor to resolve

Team Lead Trainer/Server

Olive Garden
01.2022 - 04.2022
  • Train new incoming hires
  • Deliver exceptional dining experience by providing safe, friendly, and attentive service that makes the guest feel welcome
  • Efficiently managed reservation system, ensuring minimal wait times for walk-in guests while honoring reservations made in advance
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs

Education

Associate of Science - Accounting And Business Management

Indian River State College
Ft. Pierce, FL
12-2025

High School Diploma -

Treasure Coast High School
Port Saint Lucie, FL
06.2022

Skills

  • Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures ability to discern numbers and information
  • Payment Receipt Management
  • Verbal and Written Skills: Effectively communicate with both customers and technicians
  • Basic Automotive Systems: Understand the fundamentals of how vehicles work to better explain issues to customers and technicians
  • Willing to learn and adaptable, hard worker, goal-oriented leader with excellent interpersonal communication skills Works well in fast-paced team environment or as individual contributor Fluent in Creole/French
  • Advanced computer skills
  • Custom Service: Build rapport with customers, handle difficult conversations, and resolve conflicts professionally
  • Branch Management
  • Ability to Sell Services and Products: Effectively communicate the benefits of recommended repairs and services

Timeline

Banker

JP Morgan Chase
03.2024 - Current

Bank Teller

Wells Fargo
07.2023 - 03.2024

Handler-Switcher

FedEx
03.2022 - 07.2023

Team Lead Trainer/Server

Olive Garden
01.2022 - 04.2022

High School Diploma -

Treasure Coast High School

Associate of Science - Accounting And Business Management

Indian River State College

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