Emrith Malone
Cedar Rapids,IA
Summary
Dynamic professional with a proven track record at Psychiatric Associates, excelling in administrative efficiency and patient engagement. Skilled in conflict resolution and documentation, I successfully redesigned workflows, enhancing patient intake processes. As a licensed esthetician, I fostered strong client relationships, ensuring exceptional service delivery and satisfaction.
Overview
9
9
years of professional experience
Work History
Front Office Associate
Psychiatric Associates
11.2022 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed prior authorizations with high success rate.
- re-designed workflows for testing patients into a more seamless process and trained other staff on processes ensuring attention to detail.
Owner, Licensed Esthetician
Pretty Addicted
06.2016 - 02.2023
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Scheduled onsite and offsite makeup appointments for clientele.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Esthetician License - Esthetics
Capri College
Cedar Rapids, IA12-2014
Skills
- Time management
- Listening skills
- Administrative skills
- Work prioritization
- Conflict resolution
- Clear communication
- Policy implementation
- Documentation and reporting
- Staff management
- Complex Problem-solving
- Coaching and mentoring
Timeline
Front Office Associate
Psychiatric Associates
11.2022 - Current
Owner, Licensed Esthetician
Pretty Addicted
06.2016 - 02.2023
Esthetician License - Esthetics
Capri College
Similar Profiles
Cameron VazquezCameron Vazquez
Administrative Assistant at Psychiatric AssociatesAdministrative Assistant at Psychiatric Associates
Aileen BarnhouseAileen Barnhouse
Licensed Mental Health Counselor at Psychiatric AssociatesLicensed Mental Health Counselor at Psychiatric Associates
Greg GriffinGreg Griffin
Individual and Family Therapist at Churchland Psychiatric AssociatesIndividual and Family Therapist at Churchland Psychiatric Associates