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Emry Mercer
Mesa,AZ
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
3
3
years of professional experience
Work History
Sales Associate
Black Hound Gallerie
Flagstaff, Arizona
09.2025 - 01.2026
- Welcomed customers upon entry to create a friendly atmosphere. and provided exceptional customer service.
- Assisted customers in locating products, addressing inquiries, and providing tailored product advice to improve shopping experience.
- Assisted customers with product selection, sizing, and styling.
- Organized the sales floor layout to create inviting shopping environment that encouraged customer exploration.
- Collaborated with team members to restock inventory and create appealing product displays that enhanced customer engagement.
- Collaborated with team members to restock inventory and design attractive product displays that increased customer engagement.
- Cultivated relationships with peers and management to foster a collaborative team environment and support overall store objectives.
Convenience Store Clerk
Cobblestone Auto Spa
Mesa, Arizona
03.2026 - Current
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Welcomed customers with a friendly smile and engaged them in conversation to create a positive shopping atmosphere. and generated heavy return business, often learning customer names, product preferences and interests.
- Addressed and resolved customer complaints promptly to maintain satisfaction and loyalty.
- Processed transactions efficiently using a point-of-sale system.
- Ensured cleanliness and organization of store shelves and displays to promote a welcoming environment.
- Organized and replenished inventory on shelves to ensure product availability for customers. and monitored product freshness regularly.
Participant
Desert Ridge High School
Mesa, Arizona
08.2024 - 05.2025
- Facilitated music and theatre activities for children with special needs to enhance their engagement and creativity.
- Modified activities to accommodate varying ability levels and interests, promoting inclusivity and participation.
- Ensured safety and care for children in the facility by monitoring activities.
- Contributed ideas and practical solutions that fostered collaboration and improved team performance.
Restaurant Hostess
Lotus Garden Chinese Cuisine
Apache Junction, Arizona
03.2024 - 09.2024
- Managed reservation system to organize seating efficiently for diners.
- Coordinated with servers to streamline guest flow during peak dining hours, enhancing the dining experience.
- Presented menus and highlighted daily specials and promotions to engage guests and boost interest.
- Handled customer complaints professionally, ensuring guest satisfaction and fostering a positive dining atmosphere.
- Welcomed guests with a friendly smile and polite demeanor upon their arrival. upon arrival at Lotus Garden Chinese Cuisine.
Education
High School Diploma -
07.2021 - 05.2025
- Officer of the Theatre Club
- Theatre Club Member, 2022-25
- Honorary Thespian Recipient
Some College - Geology
08.2025 - 01.2026
(No Degree)
Skills
- Customer service excellence
- Telephone etiquette
- Effective communication
- Problem-solving skills
- Team collaboration
- Conflict resolution
- First aid and CPR certification
- Autism experience
- Community inclusion
- Emotional regulation
- Social skills development
- Intellectual disability awareness
- Critical thinking abilities
- Sales strategies
- Attention to detail
- Store safety protocols
- Patience and empathy
- Theft prevention
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteLocation: Mesa, AZ
Open to relocation: Yes
Languages
American Sign Language, Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Convenience Store Clerk - Cobblestone Auto Spa
03.2026 - Current
Sales Associate - Black Hound Gallerie
09.2025 - 01.2026
Northern Arizona University - Some College, Geology
08.2025 - 01.2026
Participant - Desert Ridge High School
08.2024 - 05.2025
Restaurant Hostess - Lotus Garden Chinese Cuisine
03.2024 - 09.2024
Desert Ridge High School - High School Diploma,
07.2021 - 05.2025