- Road Trips
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Baking
- Cooking
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creative Writing
- Fashion
- Virtual Reality
- Gym Workouts
Emyah Grant
Herndon,VA
Summary
Dedicated barista and service advocate with exceptional customer service skills. Recognized for problem-solving abilities and attention to detail, contributing to enhanced customer experiences and loyalty.
Overview
3
3
years of professional experience
Work History
Barista
Target
Manassas, VA
08.2024 - Current
- Trained new baristas on beverage preparation techniques and customer service standards.
- Collaborated with team members to optimize workflow during peak service hours.
- Developed specialty drink recipes that contributed to enhanced customer engagement.
- Resolved customer complaints promptly, reinforcing positive brand loyalty and experience.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Service Advocate
Target
Manassas, VA
11.2022 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to maintain a positive shopping environment for guests.
- Assisted in training new staff on service protocols and company policies.
- Utilized point-of-sale systems to process transactions accurately and swiftly.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Maintained detailed knowledge of company products and services to provide accurate information to clients.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma - Psychology
Norfolk State University
Norfolk, VA05.2029
High School Diploma -
Unity Reed High School
Manassas, VA06.2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- POS systems
- Food preparation
- Coffee machinery
- Professional demeanor
- Coffee expertise
- New hire training
- Drink customization
- Espresso preparation
Interests
Timeline
Barista
Target
08.2024 - Current
Service Advocate
Target
11.2022 - Current
High School Diploma - Psychology
Norfolk State University
High School Diploma -
Unity Reed High School