Emyia Kirksey
Saint Ann,United States
Summary
I’m a goal oriented person with years of experience in the providing great customer service. Proficient in taking and delivering accurate orders, handling challenging situations, and maintaining a clean and organized work area. Excellent communication and interpersonal skills, able to build strong rapport with customers and work effectively in a team-oriented environment. Proven ability to multitask and thrive in fast-paced, high-volume settings. Seeking an opportunity to utilize my skills in A more professional manner, such as a call center environment.
Overview
5
5
years of professional experience
Work History
Passenger Assistant
Huntleigh USA
Missouri City, MO
07.2024 - Current
- Contributed to a positive travel experience for passengers by helping them reach gates in a timely manner. Also fulfilling their requests along the way
- Offered knowledgeable recommendations on food and beverage choices based on dietary restrictions or preferences of individual passengers.
- Provided personalized assistance to elderly passengers or those requiring special accommodations due to health issues or disabilities.
Server
Applebees
06.2023 - 07.2024
- Effectively communicated specials, menu items, and beverages to customers, resulting in increased sales
- Handled cash transactions and accurately processed payments, maintaining a balanced cash drawer throughout the shift
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely and professional manner
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Fulfillment Team Member
Target
02.2023 - 05.2023
- Assisted in managing inventory levels and maintained accurate stock counts for efficient order fulfillment process
- Conducted thorough quality checks on outgoing orders to ensure accuracy and minimize returns or customer complaints
- Utilized computer systems and software to track and update inventory levels, as well as generate shipping labels and order documentation
Cashier/Server
Nacho Mama
11.2022 - 02.2023
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Efficiently operated POS system to process customer orders, accurately handle cash and credit card transactions, and issue receipts
- Collaborated with kitchen staff to ensure timely and accurate preparation of customer orders
- Maintained cleanliness and organization of dining area and workstations, including sanitizing tables and chairs, restocking condiments, and clearing dishes
- Demonstrated strong knowledge of menu items and specials to make recommendations and answer customer questions
Online Grocery Pickup
Wal-Mart
07.2020 - 11.2022
- Expert at processing online grocery orders and ensuring accurate and on-time fulfillment
- Known for providing exceptional customer service by assisting with loading groceries into customers' vehicles
- Experienced in resolving customer inquiries and concerns regarding online grocery orders to ensure complete satisfaction
- Proficient in utilizing inventory management systems to track and retrieve grocery items for customer pickup
Rides operator
Six Flags
06.2019 - 08.2019
- Operated and monitored amusement park rides to ensure safe and enjoyable experiences for guests
- Assisted guests in boarding and disembarking from rides, following safety protocols at all times
- Responded promptly and effectively to any issues or emergencies that occurred during ride operations
Education
Ritenour High School
Saint Ann, MO05.2021
Skills
- Communication
- Time management
- Stocking merchandise
- Team Player
- Packing/unloading
- Customer Service-Oriented
- Problem-solving abilities
- Critical Thinking
Timeline
Passenger Assistant
Huntleigh USA
07.2024 - Current
Server
Applebees
06.2023 - 07.2024
Fulfillment Team Member
Target
02.2023 - 05.2023
Cashier/Server
Nacho Mama
11.2022 - 02.2023
Online Grocery Pickup
Wal-Mart
07.2020 - 11.2022
Rides operator
Six Flags
06.2019 - 08.2019
Ritenour High School