Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential Support Advocate
The Salvation Army
Orange
11.2022 - Current
Conduct intake assessments and orientation of new client
Provide emotional support, crisis intervention, and advocacy services to residents.
Assist residents in accessing resources such as counseling, legal assistance, healthcare, and financial support.
Implement safety protocols and procedures to ensure the well-being of residents and staff.
Respond to emergencies and de-escalating crisis situations as needed.
Collaborate with other service providers and community agencies to coordinate services and referrals.
Participate in staff meetings, trainings, and professional development activities.
Maintain and update all logs, case notes, required documentation, vehicle use log and any other forms of record keeping in a timely and accurate manner, including the proper storage of such documents. Complete other administrative tasks as assigned.
Support and assist residents in developing/implementing life and social skills plans that will further their independence, increase their community involvement and improve their quality of life. Encourage adherence to plans.
Monitor resident and house activity to ensure safety (e.g., curfew); assess and respond appropriately to resident behaviors, attitudes, and dispositions. Contact 911 in emergency situations.
Maintain contact with other agencies and case manager as needed to ensure coordination of services to residents; assist with program referrals and intake process
Transport participants to meetings, appointments or other locations as required.
Lead resident process and support groups; help residents with daily routines, meal preparation, and schedules as needed.
Responsible for maintaining a safe, friendly and cooperative atmosphere within Thatiana's Home and with residents to promote a clean, orderly and healthy environment at all times.
Group Leader
Anaheim Family YMCA
Anaheim, CA
11.2021 - 09.2022
Cultivated strong relationships with students by listening carefully and offering positive reinforcement.
Directed activities to promote growth in mental, emotional and educational areas.
Promoted safe and positive environment for all children, peers and other personnel.
Enforced rules for behavior and procedures to maintain order among class.
Established positive relationships with students, parents, fellow teachers and school administrators.
Camp Counselor
SeaWorld
San Diego, CA
06.2022 - 08.2022
Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
Enforced discipline and policies to protect safety of recreational activity participants.
Coordinated and led group activities for campers and counselors.
Monitored activities matched to individual and group abilities to keep campers safe.
Established and enforced rules for behavior and procedures to maintain order among campers.
Camp Counselor
Camp James
Newport Beach, CA
06.2016 - 08.2021
Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
Communicated camper needs, progress and attitudes in weekly staff meetings and made appropriate program adjustments.
Monitored for signs of physical and emotional distress and stopped activities to administer care when appropriate.
Assisted with training camp staff on program and procedures.
Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Enforced discipline and policies to protect safety of recreational activity participants.
Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
Customer Service Clerk
West Coast Arborists
Anaheim, CA
12.2017 - 05.2020
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Created work orders and proposals
Inputted data into system on a regular basis
Supported office clerical functions using word processing and other software, email and office machines.
Education
Bachelor of Science - Child And Adolescent Studies
California State University - Fullerton
Fullerton, CA
01-2024
Associate of Arts - Social And Behavioral Studies
Norco College
Norco, CA
06.2021
Associate of Science - Math And Science
Norco College
Norco, CA
06.2021
Associate of Science - Child And Adolescent Development
Norco College
Norco, CA
06.2021
Skills
Teamwork and Communication
Punctual and Dependable
Strong Work Ethic
Organized and Detail Oriented
Positive Attitude
Program and Activity Planning/Supervision
Group Supervision
Team Leadership
Reliable
Cultural Competency
Case Management
Trauma-informed
Harm Reduction
Certification
CPR/AED First Aid Certified
Bloodborne Pathogens
De-escalation training
Mindfulness training
Overdose Prevention and Response Training
Human Trafficking Awareness Training
Timeline
Residential Support Advocate
The Salvation Army
11.2022 - Current
Camp Counselor
SeaWorld
06.2022 - 08.2022
Group Leader
Anaheim Family YMCA
11.2021 - 09.2022
Customer Service Clerk
West Coast Arborists
12.2017 - 05.2020
Camp Counselor
Camp James
06.2016 - 08.2021
Bachelor of Science - Child And Adolescent Studies
California State University - Fullerton
Associate of Arts - Social And Behavioral Studies
Norco College
Associate of Science - Math And Science
Norco College
Associate of Science - Child And Adolescent Development