Ena Montes
Reno, NV,NV
Summary
Motivated and service-driven professional pursuing a Bachelor of Science in Health and Human Services. Brings hands-on experience supporting women, children, and families in residential behavioral health settings, along with strong communication, safety awareness, and leadership skills. Recently completed college-level coursework demonstrating academic readiness, discipline, and commitment to long-term educational goals. Seeking scholarship support to continue advancing in the behavioral health field and contribute to community well-being.
Overview
16
16
years of professional experience
Work History
Warehouse Associate / Safety Team
Better World Books
Reno, NV
11.2023 - 07.2024
- Ensured safe work practices and supported warehouse operations.
- Monitored workflow, identified hazards, and promoted safety compliance.
- Assisted team members with tasks requiring coordination and attention to detail.
Cashier
Spring Mart
Reno, NV
06.2022 - 12.2022
- Provided friendly customer service and accurate cash handling.
- Maintained store cleanliness and assisted with stocking and inventory.
Warehouse Associate
SA Automotive
Reno, NV
10.2022 - 11.2022
- Supported production and assembly tasks in a fast-paced environment.
- Followed safety protocols and maintained clean, organized work areas.
Shift Supervisor / Assistant Manager (Stand-In)
Jacksons Food Stores
Reno, NV
11.2019 - 04.2022
- Supervised staff, managed shift operations, and ensured excellent customer service.
- Handled cash reconciliation, scheduling support, and store security procedures.
- Trained new employees and maintained compliance with company policies.
- Strengthened leadership, communication, and problem-solving skills.
Counselor Technician
WestCare Women & Children’s Campus
Reno, NV
01.2009 - 06.2010
- Supported women and children in a residential treatment environment.
- Monitored client safety, documented behaviors, and assisted with daily living needs.
- Applied trauma-informed practices and collaborated with clinical staff.
- Helped maintain a stable, supportive environment for families in crisis.
Education
Western Governors University Academy
05-2026
GED - undefined
Washoe High School Adult Education
12-1998
Bachelor of Science - Health And Human Services
Western Governors University
Salt Lake City, UT07-2029
Skills
- Trauma-informed care & client support
- Crisis prevention & de-escalation
- Safety monitoring & incident documentation
- Communication & active listening
- Leadership support & teamwork
- Cultural sensitivity & empathy
- Academic readiness & self-directed learning
Timeline
Warehouse Associate / Safety Team
Better World Books
11.2023 - 07.2024
Warehouse Associate
SA Automotive
10.2022 - 11.2022
Cashier
Spring Mart
06.2022 - 12.2022
Shift Supervisor / Assistant Manager (Stand-In)
Jacksons Food Stores
11.2019 - 04.2022
Counselor Technician
WestCare Women & Children’s Campus
01.2009 - 06.2010
GED - undefined
Washoe High School Adult Education
Western Governors University Academy
Bachelor of Science - Health And Human Services
Western Governors University
Credly Profile
https://www.credly.com/users/ena-montes
Additional Qualifications
- Strong work ethic and reliability
- Passion for behavioral health and community support
- Ability to remain calm and effective in high-stress situations
- Commitment to continuing education and professional growth