Enastele Colwell
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Able to work independently or as a team player!
Willingness to take on added responsibilities to meet team goals.
Working with pure: integrity, passion, grit, hustle, morals, kindness & determination.
Overview
5
5
years of professional experience
Work History
Horse Trainer and Riding Instructor
Personal Business
07.2019 - Current
- Educate students on proper hoof care, vitamin and food supplements and proper conditions for horse health maintenance.
- Teach proper communication and riding commands for optimal control and safety around horses.
- Monitor student progress and provided individualized instruction to meet student needs and goals.
- Work closely with students and parents to increase positive feedback from parents and boost overall student success.
- Manage a very high responsibility in taking care of horses; feeding, cleaning, watering, veterinarian visits, farrier visits, Exc.
Customer Sales and Service Agent
Family Business
01.2019 - 08.2023
- Worked in a family owned, very successful business throughout my life growing up.
- Generated $1,500,000 in sales and service from general to corporate customers.
- Took inbound and outbound calls, responded to emails answering question, assisted customers, professionally addressing customers needs-and wants; resolving any concerns.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Prepared vehicles for paint application by taping and masking different areas.
- Assisted paint team with staying on track for scheduled deliveries by quickly completing work.
Outbound Sales Call Center Agent
Solar
01.2023 - 04.2023
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Educated customers on product and service benefits, explaining features and answering questions.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Set up appointments with interested customers according to schedule availability.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Averaged 4-7 appointments daily.
- Pivoted & overcame objections respectfully, while still remaining on script an using friendly, persuasive strategies.
- Developed extra knowledge of products to communicate better.
- Experience in outbound & inbound calling.
- Averaged 250 phone calls in 4 hours.
Apprenticeship Farrier
Blacksmith Training
05.2019 - 11.2022
- Proven ability to learn quickly, work hard and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with strong work ethic.
- Handled repair of machines and replaced malfunctioning parts to keep equipment running to meet ongoing production. .
- Worked alongside veterinarians in advanced cases regarding horses health and maintenance.
- Passionate about learning and committed to continual improvement.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Developed keen eye for detail and commitment to producing quality craftsmanship.
Education
High School Diploma -
San Diego Virtual
San Diego 06.2021
Skills
- Lead Sourcing
- Persuasion Strategies
- High-Volume Environments
- Team Goals
- Phone Script
- Call Control
- Corporate Standards
- Closing Procedures
- Strong Telephone Etiquette
- Business Writing
- Follow-Up Calls
- Training Exercises
- Horsemanship
- Sales and Marketing
- Time Management
- Communication
About me:
- Been barrel racing and roping my entire life on a national an state competition level.
- Managed multiple responsibilities from a young age; taking care of horses, preparing and practicing for competitions.
- Held sponsorships for years, currently still working in the horse industry teaching, being a leader & mentor, as well as training horses.
- Still competing, in a state an national level successfully.
- Being an athlete in rodeo I'm very into fitness, training and bodybuilding. I'm all about health an wellness, as well as consistent commitments as an individual.
Timeline
Outbound Sales Call Center Agent
Solar
01.2023 - 04.2023
Horse Trainer and Riding Instructor
Personal Business
07.2019 - Current
Apprenticeship Farrier
Blacksmith Training
05.2019 - 11.2022
Customer Sales and Service Agent
Family Business
01.2019 - 08.2023
High School Diploma -
San Diego Virtual
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