EnCareal Grant
Pleasantville
Summary
Detail-oriented professional specializing in customer service, medical billing, and emergency response. Demonstrated expertise in managing patient records and ensuring safety in high-pressure environments. Over five years of experience in the medical field, with recent certifications in home health aide, medication technician, and CNA training.
Overview
10
10
years of professional experience
Work History
Security Officer
Tropicana Casino And Resort
Atlantic City
07.2025 - Current
- Monitored casino premises to ensure safety and security for guests and staff.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents, providing assistance and coordinating with law enforcement.
- Enforced casino policies and procedures to maintain a safe environment.
- Utilized surveillance systems to monitor activities and document incidents.
- Provided excellent customer service while addressing guest concerns regarding safety issues.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Unit Clerk
Excelcare Home Health
Egg Harbor
02.2025 - 11.2025
- Managed patient records and documentation for effective healthcare delivery.
- Coordinated communication between healthcare staff and patient families.
- Scheduled appointments and managed calendars for multiple healthcare providers.
- Processed patient admissions and discharges efficiently and accurately.
- Maintained inventory of medical supplies and assisted with ordering as needed.
- Supported billing processes by verifying insurance information and data entry.
- Ensured compliance with health regulations through accurate record-keeping practices.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Assisted nursing and medical staff in clerical duties to support patient care.
Client Service Representative
Atlanticare
Galloway
10.2023 - 06.2025
- Answering phones
- Processing payments
- Authorizations
- Scheduling
- Other office duties
Front Desk Receptionist
Horizon Eye Care
Egg Harbor Township
07.2022 - 06.2023
- Scheduling patients
- Copayments
- Insurance verification
- Checking out patients
- Billing
- Scanning in documentation
- Closing office
- Great patient care
Patient Service Specialist
Southern Jersey Family Medical Centers, Inc.
Atlantic City
06.2017 - 02.2020
- Patient registration
- Insurance verification
- Processing payments
- Scheduling appointments
- Prior Authorization
- Incoming and outgoing fax
Medical Receptionist
Reliant Medical Group
Pleasantville
11.2015 - 04.2017
- Patient access
- Appointment setting
- Registration
- Processing payments as well as Navinet verification
- Answering incoming and outgoing calls
Education
Medical Technology
Academy of Healthcare & Excellence
Vineland, NJ02-2026
High school diploma -
Pleasantville High School
Pleasantville06-2014
Prism Career Institute
Egg Harbor TownshipSkills
- Medical Scheduling
- ICD-10
- Time management
- Microsoft Word
- Medical Records
- HIPAA
- Medical Billing
- Medical Office Experience
- Epic
- Teaching
- Microsoft Outlook
- Phone etiquette
- Organizational skills
- Microsoft Excel
- Patient Care
- Medical Terminology
- Front Desk
- EMR Systems
- Insurance Verification
- Medical Receptionist
- Patrol operations
- Superior customer service
- Shift work experience
- Emergency response
Timeline
Security Officer
Tropicana Casino And Resort
07.2025 - Current
Unit Clerk
Excelcare Home Health
02.2025 - 11.2025
Client Service Representative
Atlanticare
10.2023 - 06.2025
Front Desk Receptionist
Horizon Eye Care
07.2022 - 06.2023
Patient Service Specialist
Southern Jersey Family Medical Centers, Inc.
06.2017 - 02.2020
Medical Receptionist
Reliant Medical Group
11.2015 - 04.2017
Medical Technology
Academy of Healthcare & Excellence
High school diploma -
Pleasantville High School
Prism Career Institute