Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Enci Roci

Brooklyn,NY

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks and financial institutions. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Energetic team player with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.

Overview

5
5
years of professional experience

Work History

Associate Banker ME

JP Morgan Chase
04.2022 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Provided advice on different bank products and financial options.
  • Balanced teller drawers and ATM cash.
  • Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Opened, closed, and updated accounts for customers.
  • Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
  • Cultivated partnerships with external organizations to expand referral networks and generate leads for the bank.
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Maintained an average of $400,000-$1M in client sales anually.

Restaurant Manager

Istanbul Bay Restaurant
12.2018 - 03.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Education

Associates Arts - Finance of Arts

Kingsborough Community College
New York
06.2022

Skills

  • Investment strategies
  • Portfolio Management
  • Risk management policies
  • Educating clients
  • Financial Planning
  • Sales proficiency
  • Money transfers
  • Follow-up skills

Languages

Albanian
Native or Bilingual
Spanish
Professional Working

Timeline

Associate Banker ME

JP Morgan Chase
04.2022 - Current

Restaurant Manager

Istanbul Bay Restaurant
12.2018 - 03.2022

Associates Arts - Finance of Arts

Kingsborough Community College

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Enci Roci