Gabriela Hernandez Mejia

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Balanced teller drawers and ATM cash.
• Opened, closed, and updated accounts for customers.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Educated customers on features and benefits of banking products and services.
• Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Processed applications for new accounts.
• Monitored and verified suspicious activity on customer accounts.
• Maintained friendly and professional customer interactions.
• Generated monthly reports on customer activity and customer feedback.
• Wrote and distributed customer correspondence.
• Established rapport with new clients to increase satisfaction and loyalty.
• Cross-sold credit cards, loans and other bank products.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Referred customers to other banking departments for specialized services.
• Executed wire transfers, stop payments and account transfers.
• Handled various accounting transactions.
• Received loan and utility payments, sending funds to correct destinations.
• Educated customers on online banking and mobile banking applications.
• Assisted customers with banking needs and inquiries.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
• Trained new hires on customer service policies and procedures.
• Counted, verified and handled bank deposits and armored car transactions.
• Calculated fees due, interest and change for customer transactions.

• Helped customers complete purchases, locate items, and join reward programs.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Restocked and organized merchandise in front lanes.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Monitored areas for security issues and safety hazards.
• Increased customer loyalty and retention.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Operated POS cash register and equipment to collect payments.
• Operated cash register to record transactions accurately and efficiently.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Worked with floor team and managers to meet wide range of customer needs.
• Handled cash with high accuracy and took care to check bills for fraud.
• Set up new sales displays each week with fresh merchandise.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

• Greeted customers entering store and responded promptly to customer needs.
• Answered questions about store policies and addressed customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Welcomed customers and helped determine their needs.
• Addressed customer needs and made product recommendations to increase sales.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked, tagged and displayed merchandise as required.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Built relationships with customers to encourage repeat business.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Processed refunds and exchanges in accordance with company policy.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Worked with floor team and managers to meet wide range of customer needs.
• Used POS system to enter orders, process payments and issue receipts.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Set up new sales displays each week with fresh merchandise.

2012-2015

Completed most main courses here

Continued and completed degree program

Summer 2016-2018