Jaritza Martinez
Wilmington,CA
Summary
Achieved successful office supervision by maintaining a detail-oriented focus. Developed innovative strategies that propelled management towards meeting monthly and quarterly goals. Enhanced team performance through effective communication of objectives and visions, contributing to overall success.
Overview
10
10
years of professional experience
Work History
ASSOCIATE BANKER
Chase Bank
03.2017 - Current
- Oversaw daily banking operations, facilitating deposits, withdrawals, and payments for clients. Managed account maintenance processes to optimize service delivery. Enhanced customer satisfaction through effective communication and support.
- Guided clients in navigating and utilizing mobile app features to improve overall user experience.
- Cultivated strong client relationships to understand and fulfill financial requirements. Coordinated with banking partners to provide tailored solutions in home lending, financial advising, and auto financing.
- Utilized strong communication and leadership skills to enhance team performance and drive project success.
- Resolved client concerns swiftly and efficiently to maintain high levels of customer satisfaction.
- Coordinated administrative functions for upper management by managing schedules, developing daily operational plans, verifying document accuracy, and maintaining compliance.
ASSISTANT YOUTH PROGRAM COORDINATOR
City of Redondo Beach
09.2015 - 03.2017
- Orchestrated a variety of programs and activities, focusing on arts exercise and special events to promote participation and enjoyment.
- Supervised program participants and conducted data analysis to generate insightful reports for management decision-making.
Education
Bachelor of Science - Business Administration
California State University - Los Angeles
Los Angeles, CA05.2018
Skills
- Coordinated various administrative tasks, including scheduling, correspondence, and document management, to ensure smooth office operations
- Implemented strategic operations management practices to optimize resource allocation and drive productivity
- Developed and maintained strong partnerships with clients to support business objectives
- Achieved improved employee performance through targeted training programs Enhanced team productivity by implementing effective development strategies Cultivated a culture of continuous learning and skill enhancement among staff
- Oversaw team dynamics and performance, fostering a culture of accountability and continuous improvement
- Monitored and adjusted daily activities to ensure efficient use of time and resources
Languages
Spanish
Timeline
ASSOCIATE BANKER
Chase Bank
03.2017 - Current
ASSISTANT YOUTH PROGRAM COORDINATOR
City of Redondo Beach
09.2015 - 03.2017
Bachelor of Science - Business Administration
California State University - Los Angeles