Endang Restiani
Silverspring
Summary
Highly motivated and focused Restaurant Supervisor with over 10+ experiences in the food and beverage service industry, especially in coffee shop environments and waitress in five-star hotels. Experienced customer service professionals adapt at utilizing knowledge of both the coffee industry and hotelier industry to successfully manage operations and create pleasing beverages. Accustomed to adhering to company standards, treating all customers with kindness, warm and friendly. An adaptive team player with a passion for good coffee and satisfied customers. Prepare and serve a vast variety of coffee and tea beverages, maintained inventory levels to ensure product availability, complied with all food safety requirements, performed training and audits for food safety compliance. Effectively handled customer complaints and special requests.
Overview
10
10
years of professional experience
1
1
Certification
Work History
F&B OUTLET SUPERVISOR
SOFITEL BEACH AND RESORT
03.2024 - 10.2024
- Supervised and in charge of training, evaluated, lead, motivate, coach, and disciplined all employees working at Lobby lounge to ensure that established cultural core standards are met. ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of drinks and ensure they are prepared to hotel standard. Conducted checks and improvement of facilities and equipment in the outlet and make recommendations for corrections and additional items needed and enhance the Quality of Service. Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth-running operation. Contribute to meet and maximize the monthly revenue budget for the respective outlet, to report any issues within the outlets to Housekeeping, Engineering or Security depending on its nature. To continuously collect feedback from guests and report it back to the Management.
HEAD BARISTA
YUME COFFEE
06.2023 - 02.2024
- Managing the preparation for pre-opening cafe, prepare drink's menu and recipe, making SOP, making schedule for the staff, training all the staff weekly, responsible for bar daily operation, maintain quality standard of service, manage and check the inventory daily and monthly, make daily sales report, maintain bar cleanness, expiry, FIFO and making monthly cleaning monthly, helping other staff when operation get rushed, handling complain, and ensure the customer satisfaction. Briefing the staff about promotions and operational issues. Creating a new drink for seasonal time.
BARISTA
GRAND HYATT DUBAI
03.2022 - 04.2023
- Responsible to ensure drink's quality by SOP to all baristas. Handling complaints, making sales reports, checking the inventory daily and monthly, and training staff weekly. Checking bar Cleanness, expiry, and FIFO all the time. taking order and handling payment, ensure the customer satisfaction.
BARMAID
Bab Al Shams Dessert Resort
09.2021 - 02.2022
- Managing bar lounge. taking orders, making the beverages such as coffee, cocktails and mocktails, making inventory daily and monthly, making sales report, maintain bar cleanness, expiry, FIFO and making monthly cleaning monthly, helping other staff when operation get rushed, handling complain, and ensure the customer satisfaction. Briefing the staff about promotions and operational issues. Creating a new drink for seasonal time.
HEAD BARISTA
LAVIE COFFEE
11.2019 - 05.2021
- Responsible to ensure drink's quality by S.O.P by all baristas. Handling complains, make sales report, checking the inventory daily and monthly, and training new staff, checking and maintain the bar cleanness, expiry and FIFO, making mixture for
Waitress
Hilton Garden Inn Al Mina
11.2017 - 04.2018
- Preparing buffet area, and clear all the stuff when its finished, check all list of the guest and make sure to serves them.
- Greeting the guest with warm and smile escorting guest to their seat, taking order from the room service.
- Clean and set up the table.
- Help all the guest for any request.
- Handling the bills and payment.
- Taking orders from room service or a'la cart.
- Making drinks and delivering the orders.
- Checking expiry date, FIFO and maintaining cleanness of the bar and sitting area all the time and ensure the guest satisfaction.
Senior Barista
Maxx Coffee
07.2015 - 11.2016
- Greeting customers, provided information for specials and promotions, and set up advertisement displays for new incoming merchandise, beverages and bakery items.
- Held coffee preparation demonstrations and assisted customers with selections of various coffee blends, teas, hot and cold espresso beverages, smoothies, and bakery items.
- Successfully managed a team on coffee training and tasting.
- Trained new employees in proper procedures and on how to properly use equipment.
- Use knowledge of drink formulas and training skills to provide quality coffee and beverages every shift.
- Collaborate with store manager to ensure sales goals and food waste goals are met.
- Maintain money management for the store to ensure all registers, safes, deposits, and change orders are completed in timely manner.
Barista
Starbucks Coffee
05.2014 - 04.2015
- Preparing all the coffee shop equipment's before opening the shop.
- Greeting all the customers with warm, friendly and smile.
- Taking orders and handling bills and payments, and make sure all closed perfectly.
- Making the drinks as their ordered.
- Served / deliver the drink and food to customers by calling their names and thanks to them.
- Maintain and clean all sitting and bar area.
- Cleaning all the stuff when the shop start closing time.
Education
Social Major -
Taman Harapan High School
06.2009
Hotel Management - undefined
Pertiwi University
05.2025
Skills
- LEADERSHIP
- CUSTOMER SERVICE
- BAR EXPERIENCE
- MICROSOFT OFFICE
Certification
- Certificates of Competency, Raw Coffee Company, 2016-03-01, 2022-03-01
- Introduction to Coffee, Specialty Coffee Association, 2020-12-01, Present
- Certificate of Competence, Indonesian Professional Certification Authority, 2017-05-01, 2020-05-01
- Certified Coffee Master, Starbucks Coffee, 2015-02-01, 2016-02-01
Timeline
F&B OUTLET SUPERVISOR
SOFITEL BEACH AND RESORT
03.2024 - 10.2024
HEAD BARISTA
YUME COFFEE
06.2023 - 02.2024
BARISTA
GRAND HYATT DUBAI
03.2022 - 04.2023
BARMAID
Bab Al Shams Dessert Resort
09.2021 - 02.2022
HEAD BARISTA
LAVIE COFFEE
11.2019 - 05.2021
Waitress
Hilton Garden Inn Al Mina
11.2017 - 04.2018
Senior Barista
Maxx Coffee
07.2015 - 11.2016
Barista
Starbucks Coffee
05.2014 - 04.2015
Hotel Management - undefined
Pertiwi University
Social Major -
Taman Harapan High School
Similar Profiles
Ruth Kekouanbop TafreRuth Kekouanbop Tafre
Royal Service Agent at Sofitel Al Hamra Beach ResortRoyal Service Agent at Sofitel Al Hamra Beach Resort
DENNIS ALWINDENNIS ALWIN
Bartender at Sofitel Al Hamra Beach ResortBartender at Sofitel Al Hamra Beach Resort
VINOD. V.VVINOD. V.V
Hygiene Manager at Sofitel Al Hamra Beach ResortHygiene Manager at Sofitel Al Hamra Beach Resort
David ManticofDavid Manticof
Teacher's Assistant at Yeshiva of Greater Washington Middle SchoolTeacher's Assistant at Yeshiva of Greater Washington Middle School
BRYAN TORRESBRYAN TORRES
Data Entry Administrator at AV RentalsData Entry Administrator at AV Rentals