Endeya Phann
Long Beach,CA
Summary
Versatile skilled and customer-focused professional with experience at TonerLand, excelling in building customer loyalty and delivering exceptional service. Proven ability to engage effectively with clients, utilizing strong communication and analytical skills to enhance shopping experiences. Committed to continuous improvement and fostering positive relationships in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front Desk Sales Associate
TonerLand
06.2023 - Current
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
House and Pet Sitter
Nick Muir
02.2026 - 2027
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Communicated with homeowner in person professionally and via phone and/or text.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Maintained lawn and outdoor property for house to appear “lived-in.”
- Cleaned out fridge and freezer of perishable items likely to spoil before use.
Forensic Science Teacher's Assistant
Woodrow Wilson High School School
08.2022 - 06.2023
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Demonstrated positive and effective classroom management skills.
- Provided individualized feedback to support student learning and development.
- Encouraged student participation in laboratory experiments to enhance scientific knowledge.
- Provided guidance and mentoring to students regarding academic, social and emotional issues.
- Promoted culture of inclusion, respect and collaboration in classroom.
- Created and maintained safe and orderly classroom environment conducive to learning.
- Encouraged students to take active role in learning and academic success.
- Supported students in development of skills and strategies to become independent and successful learners.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
Education
Associate of Arts - Criminal Justice
Long Beach City College
Long Beach, CA06-2026
High School Diploma -
Woodrow WIlson High School
Long Beach, CA06-2023
Skills
- Building relationships with others to allow proper team cooperation
- Scheduling appointments
- Building customer loyalty and positively engaging with customers
- Reliability
- Handling customer services with a professional demeanor
- Adaptability and flexibility
- Continuous improvement
- Analytical and Critical thinking
- Speech clarity
- Excellent and effective communication
- Complaint handling
- Analytical skills
Languages
English
Native or Bilingual
Khmer
Professional Working
Timeline
House and Pet Sitter
Nick Muir
02.2026 - 2027
Front Desk Sales Associate
TonerLand
06.2023 - Current
Forensic Science Teacher's Assistant
Woodrow Wilson High School School
08.2022 - 06.2023
Associate of Arts - Criminal Justice
Long Beach City College
High School Diploma -
Woodrow WIlson High School