Endia Gamble
Summary
Dedicated Customer Service Professional with a strong grasp of service delivery and
exceptional multitasking skills. Committed to fostering professional relationships to
enhance profitability and drive business success. Passionate about ensuring lasting
customer satisfaction through exemplary service and unmatched support. Proficient in
industry best practices and diverse customer service strategies.
Overview
5
5
years of professional experience
Work History
Call Center Agent
Capital One
01.2023 - 01.2025
- Manage delinquent accounts by contacting customers to negotiate payment arrangements and reduce risk exposure.
- Assess financial situations and provide tailored solutions to help customers resolve outstanding balances.
- Adhere to company policies and regulatory guidelines while handling sensitive financial information.
- Analyze account history and risk factors to determine appropriate collection strategies.
- Collaborate with internal teams to escalate complex cases and ensure compliance with risk management protocols.
Customer Service Representative
Cardinal Health
05.2020 - 12.2022
- Manage delinquent accounts by contacting customers to negotiate payment arrangements and reduce risk exposure.
- Assess financial situations and provide tailored solutions to help customers resolve outstanding balances.
- Adhere to company policies and regulatory guidelines while handling sensitive financial information.
- Analyze account history and risk factors to determine appropriate collection strategies.
- Collaborate with internal teams to escalate complex cases and ensure compliance with risk management protocols.
Education
Murphy High School
05.2020
Skills
- Information Security
- Time Management
- Data Collection
- Complaint Resolution
- Call Management
- Product Knowledge
- Scheduling
- Order Processing
Timeline
Call Center Agent
Capital One
01.2023 - 01.2025
Customer Service Representative
Cardinal Health
05.2020 - 12.2022
Murphy High School
Similar Profiles
Jesus CastilloJesus Castillo
Senior Risk Coordinator - Collections at Capital OneSenior Risk Coordinator - Collections at Capital One
Saleh AlkhouliSaleh Alkhouli
Principle Coordinator / Fraud Investigator at Capital OnePrinciple Coordinator / Fraud Investigator at Capital One
EDDIE FEATHEREDDIE FEATHER
Software Engineering Manager at Capital OneSoftware Engineering Manager at Capital One
Jakyla PaytonJakyla Payton
Customer Service Representative at Capital OneCustomer Service Representative at Capital One
Hipocrates Ant. RodriguezHipocrates Ant. Rodriguez
Call center agent/Data entry agent at Telecom Networks Contact CenterCall center agent/Data entry agent at Telecom Networks Contact Center