Endia Mccall
Houston,TX
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and company operations. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Saatva
Houston, TX
03.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Returns Coordinator
Summer Classics
Pelham, AL
04.2021 - 02.2024
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Partnered with OS&D and QA to resolve customer issues related to shipping and manufactures defects.
- provided accurate records to accounting regarding invoices and refunds.
- Analyzed business processes to identify cost savings and operational efficiencies by assisting in the development of a workflow to better track company product trends.
Communications Specialist
Shipt
Birmingham, AL
03.2020 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Learning Ambassador
Amazon
Bessemer, AL
01.2019 - 03.2020
- Reached out to managers and team leaders to source requirements for training and identify needs.
- Supported and coached employees as part of successful training initiatives.
- Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
- Prepared and updated training handouts, manuals and digital tutorials.
- Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
Education
Bachelor of Science - Nursing
University of Alabama At Birmingham
Birmingham, ALSkills
- Operational Improvements
- Organizational Systems
- Account Management
- Sales Expertise
- Microsoft PowerPoint
- Microsoft Excel
- Customer Relations
- Customer Satisfaction
- Quality Assurance Controls
- Leadership
Timeline
Retail Sales Associate
Saatva
03.2024 - Current
Returns Coordinator
Summer Classics
04.2021 - 02.2024
Communications Specialist
Shipt
03.2020 - 04.2021
Learning Ambassador
Amazon
01.2019 - 03.2020
Bachelor of Science - Nursing
University of Alabama At Birmingham