Sierrah Giles

• Makes sure all merchandise has no hard tags on it

• Completed transactions in an efficient manner while providing excellent customer service.
• Resolved customer inquiries and issues effectively to enhance overall shopping experiences.
• Assisted customers with finding the right product for their needs.
• Provided product information and answered customer questions.
• Assisted customers in locating merchandise and provided tailored product information to meet their needs.
• Applied strong problem-solving and interpersonal skills to calmly resolve customer conflicts.
• Handled customer complaints in a professional manner.
• Collaborated with team members to ensure efficient store operations during peak hours.
• Supported promotional activities and merchandising initiatives to attract customers.
• Demonstrated knowledge of store products and services.
• Used product knowledge to suggest items to match client needs.
• Calculated pricing, applied discounts, and collected payments to process transactions.
• Processed returns and opened credit accounts for customers.

Created retickets for items requiring price adjustments.

Handled customer service calls to address inquiries and provide assistance.

• Operates in online pick- up

Maintained organization of cash registers and tools for efficient operations.

Maintained organization of cash registers and tools for efficient operations.

• Assisted customers in selecting appropriate eyewear and lenses.
• Performed fittings and adjustments to ensure proper eyewear comfort.
• Educated clients on lens options and eye care practices to enhance their vision health.
• Maintained inventory of frames, lenses, and optical supplies.
• Operated optical equipment for lens crafting and repairs.
• Managed customer records and processed orders efficiently.
• Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
• Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
• Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
• Recommended eyewear products and services tailored to customer needs, contributing to increased sales and customer satisfaction.
• Calculated measurements for eyewear using optical measuring devices.
• Provided information on lens types, frame styles and materials, lens coatings, and accessories.
• Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
• Ordered stock from suppliers based on customer orders.
• Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
• Processed payments for products purchased by customers.
• Dispensed contact lenses upon completion of fitting process.
• Outlined benefits of eyewear protection options, helping clients make informed decisions about their eye care.
• Repaired and adjusted frames to meet customer needs.
• Used hands, heat and tools to bend and shape frames to fit customer's face.
• Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.

• Created and executed operational procedures that streamlined workflow.
• Supported inventory management and stock replenishment to maintain optimal product availability.
• Maintained accurate records of inventory, orders, and shipments.
• Trained new associates on operational procedures and store policies.
• Assisted with the development of new processes and procedures to improve efficiency.
• Covered reception desk during staff breaks and absences.

Organized sales floor and fitting rooms by returning clothes and products to their designated locations.

Efficiently managed the processing and return of Amazon products to maintain inventory accuracy.

• Conducted product displays and ensured merchandise presentation standards were met.
• Maintained cleanliness and organization of sales floor and backroom areas.
• Participated in team meetings focused on identifying opportunities for process optimization.
• Shipped packages and received goods and materials under guidance of company's procedures.
• Diagnosed internal issues and proposed actionable solutions to upper management.
• Developed training and employee development materials to improve team performance.
• Ensured compliance with applicable regulations pertaining to shipping, receiving, storage, and distribution.