Endiya Moore
Fort Worth
Summary
Highly motivated and customer-focused professional with 5 years of experience in providing exceptional customer service. Skilled in handling inquiries, resolving issues, and ensuring a positive customer experience. Adept at managing high-volume calls, troubleshooting, and maintaining a strong attention to detail.
Overview
5
5
years of professional experience
Work History
Purchasing Coordinator/ Material Planner
Chain-Link Services
01.2024 - Current
- Streamline procurement workflows and inventory control, ensuring material availability while reducing costs
- Conduct market analyses to guide strategic purchasing choices
- Pioneer new approaches to material planning, leveraging technology to forecast demand and automate reordering processes
- Collaborate cross-functionally to align inventory with production needs
- Meticulously track inventory movements, conducting regular audits to maintain accuracy
- Develop comprehensive reports on stock levels, turnover rates, and supplier performance
- Foster strong relationships with suppliers and internal stakeholders, facilitating smooth communication to ensure timely delivery of materials and components
Lead Admin/ Customer Service Rep.
Mercedes-Benz Financial Services
10.2022 - 01.2024
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents
- Streamlined mail intake and imaging processes, enhancing account information management efficiency
- Implemented bankruptcy coding system, improving financial tracking accuracy
- Fostered team synergy in customer service, contributing to improved client satisfaction
- Coordinated with multiple departments to resolve complex account issues promptly
Emergency Dispatcher
ADT Security
02.2020 - 12.2021
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties
- Assist with technology issues and set appointment with technician if the problem is consistent
- Analysed alarm patterns to optimise response protocols, resulting in reduced false alarm rates and improved resource allocation for emergency services
Education
Associate of Arts - Paralegal Studies
Tarrant County College District
FORT WORTH, TX01.2022
Skills
- Resource Coordination
- Data Evaluation
- Document Management
- Microsoft Excel
- MS Office
- Customer Service
- Clerical Support
- Filing Management
- Inventory Management
- Project Management
- Time Management
- Financial Tracking
Timeline
Purchasing Coordinator/ Material Planner
Chain-Link Services
01.2024 - Current
Lead Admin/ Customer Service Rep.
Mercedes-Benz Financial Services
10.2022 - 01.2024
Emergency Dispatcher
ADT Security
02.2020 - 12.2021
Associate of Arts - Paralegal Studies
Tarrant County College District
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