Endra Clinkscale
Grand Prairie,TX
Summary
Secure a position that will enable me to use my strong communication and organizational skills, ability to work professionally and provide exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Overnight Chat Assistant
One Touch Direct
02.2023 - Current
- Responding quickly through live chat and providing courteous and professional customer service
- Email communication for following up with help tickets
- Train users on correct use of product or help with minor repairs
- Proactive engagement
- Co browse with web users Providing meaningful conversations via soft skill
- Set and meet expectations.
Data Analyst/Virtual Assistant
Mainline
03.2021 - 08.2022
- Cleansing and preparing data Analyzing and exploring data Expertise in statistics Excel/Microsoft Analyzing and visualizing data Reports and dashboards Communication and writing Solution-oriented Google sheets.
- Gather data from primary and secondary sources, ensuring the upkeep of databases and data systems.
- Coordinate with management to align business and informational priorities.
- Engage with managers from various departments to specify data requirements for analysis projects tailored to their unique business processes.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Tested data prediction algorithms based on historical data.
- Optimized workflow efficiency by creating comprehensive reports to track project progress and milestones.
Escrow Assistant
Empire Title West Agency
03.2020 - 03.2021
- Greet and welcome clients as soon as they arrive to the office
- Answer and direct phone calls on a multiline phone system
- Ensure receptions area is tidy and presentable at all times
- Entering Daily check deposits into system
- Perform other clerical duties such as filing, scanning, faxing, and helping with mail
- Other tasks as assigned.
Marketing Assistant
Farmers Insurance
12.2016 - 08.2019
- Answer Phones Quote Xdated Preferred List Mail out and email quotes to clients Faxing and Scanning Take payments.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Conducted thorough research to construct creative and fresh ideas.
- Generated leads through phone calls, emails and face-to-face interactions.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
- Tracked marketing efforts to monitor results in real-time.
Marketing Receptionist
U-Haul International Inc
08.2015 - 08.2016
- Answer multiple incoming phone lines Projects as assigned Greet visitors Transfer calls Fax and file paperwork Scanning
Updegraff Clinic
Medical Front Office/Billing
07.2014 - 05.2015
- Answer Phones Schedule appointments
- Verify insurance and coverage
- Collect copays
- Fax and file paperwork (referrals, patient chart notes etc.) Scanning
Education
Dysart High School
05.2013
Skills
- Planning
- Time management
- Typing 65 WPM
- Experience with Microsoft Word and Excel
- Fast Learner
- Time Management
- Verbal and written communication
- Relationship Building
- Data Entry
- File and Record Keeping
- Administrative duties
- Schedule and calendar management
- Office Administration
- Administrative tasks
- Administrative Support
- Schedule Coordination
- Microsoft Office Suite
- Document Preparation
- Multi-Line Phone Systems
- Billing and coding
- Spreadsheet Software
Certification
- Fingerprint Clearance Card
- Article
Timeline
Overnight Chat Assistant
One Touch Direct
02.2023 - Current
Data Analyst/Virtual Assistant
Mainline
03.2021 - 08.2022
Escrow Assistant
Empire Title West Agency
03.2020 - 03.2021
Marketing Assistant
Farmers Insurance
12.2016 - 08.2019
Marketing Receptionist
U-Haul International Inc
08.2015 - 08.2016
Updegraff Clinic
Medical Front Office/Billing
07.2014 - 05.2015
Dysart High School
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