Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Endrit Ferati

Brooklyn

Summary

Reliable and personable professional with experience in hospitality, sales, and doorman services. Skilled at greeting and assisting guests, managing entry access, and ensuring a safe, welcoming environment. Strong background in customer service, problem-solving, and client relations, with a proven ability to balance security and hospitality, while representing establishments with professionalism.

Overview

8
8
years of professional experience

Work History

Senior Pricing Supervisor

ICG Funding
04.2022 - Current
  • I was an underwriter for a private investment company that offered funding options to brokers that submitted merchants applications to us
  • Successfully drove new product lines to increase annual profits by 38%.

MCA Broker/phone Salesman

Smartcap Funding
11.2020 - 03.2022
  • I was a broker for a lending company
  • I would send loan applications out to MCA banks and sell offers to merchants that applied to our business funding
  • Made average of 580 outbound and inbound calls per day.
  • Attained $1.2 million in sales targets on a monthly basis.

Event Captain

Riviera Catering hall
Brooklyn
08.2019 - 08.2020
  • Coordinated event logistics and ensured smooth operations throughout events.
  • Managed vendor relationships to secure quality services and resources.
  • Trained and supervised staff to deliver exceptional guest experiences.
  • Developed event timelines and schedules for efficient workflow management.
  • Implemented health and safety protocols for attendee well-being during events.
  • Facilitated communication among team members to enhance collaboration.
  • Oversaw setup and breakdown of event spaces to maintain organization.

Customers Service Care

Vodafone
04.2019 - 08.2019
  • I would answer phone calls and set appointments for clients to come in for repairs and help vodafone customers with help on how to fix problems with their phones, computers, iPads etc
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Doorman- Concierge

Bay Parkway View Realty Co. LLC
Brooklyn
02.2018 - 03.2019
  • I was a doorman/concierge for a little over a year for complex buildings
  • I would bring their packages to their door and make sure all visitors signed in before entering the building and showed integrity working for the complex buildings
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Demonstrated strong conflict resolution skills when addressing disputes between residents or guests in the building.
  • Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
  • Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
  • Managed access control system, preventing unauthorized entry into the building.

Education

New York City College of Technology -

New York City College of Technology
Brooklyn, New York
03.2025

Brooklyn Studio Secondary School -

Brooklyn Studio Secondary School
Brooklyn, New York
05.2021

Skills

  • Conflict Resolution
  • Time and Priority Management
  • Interpersonal Skills
  • Attention to detail
  • Communication
  • Customer services
  • Microsoft Excel expertise
  • Revenue management
  • Excellent communication
  • Customer satisfaction
  • Customer engagement
  • Customer service management
  • Customer relations
  • Computer proficiency
  • Task prioritization
  • Complaint handling
  • Professionalism

Languages

2,5,5

References

References available upon request.

Timeline

Senior Pricing Supervisor

ICG Funding
04.2022 - Current

MCA Broker/phone Salesman

Smartcap Funding
11.2020 - 03.2022

Event Captain

Riviera Catering hall
08.2019 - 08.2020

Customers Service Care

Vodafone
04.2019 - 08.2019

Doorman- Concierge

Bay Parkway View Realty Co. LLC
02.2018 - 03.2019

New York City College of Technology -

New York City College of Technology

Brooklyn Studio Secondary School -

Brooklyn Studio Secondary School

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