Enea Meta
Harwood Heights,IL
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
11
11
years of professional experience
Work History
Infrastructure Engineer
Sinai Health System
10.2021 - Current
- OPTIMIZED INFRASTRUCTURE OPERATIONS: Streamlined monitoring and incident response, reducing critical incident resolution time by 40% and improving system reliability by 30%
- Implemented automated alerts and proactive measures for early issue identification and prevention
- ENHANCED PROJECT SUCCESS: Collaborated cross-functionally to define project scope and objectives, aligning with business goals and increasing success rate by 10%
- Worked closely with the InfoSec team to address vulnerabilities and remediate the attack vectors within the environment
- Enhanced and established security controls for Office 365 and Azure environments
- STRENGTHENED SECURITY POSTURE: Conducted security audits, identified vulnerabilities, and implemented enhanced firewall configurations and intrusion detection systems, reducing security incidents by 60%
- Led the development and implementation of Data Loss Prevention policies, ensuring adherence to PII and HIPAA compliance
- Implemented a patch management solution (SCCM), reducing security risk by 95%
- Designed and implemented Microsoft Azure and Office 365
- IMPROVED SYSTEM EFFICIENCY AND RELIABILITY: Oversaw development and infrastructure issue resolution, reducing system downtime by 25% and improving application reliability
- Architected and implemented a comprehensive PowerShell automation strategy, increasing team productivity by 30% and saving 25+ hours per week
- Implemented a backup system for Exchange Online mailboxes and Azure Storage, ensuring data protection
- STREAMLINED IT OPERATIONS: Administered Active Directory, Office 365, Azure, VMware/vCenter, Exchange on-premises, and ManageEngine products
- Virtualized environments using VMware and Citrix
- Managed data center services and on-site administrative needs
- Implemented a hybrid environment between Office 365 and Exchange on-premises
- Configured Azure MFA with NPS server for on-premises VPN appliance
- Executed the rollout of Intune MDM and BYOD profile configuration, enhancing device management and data security
- Implemented a comprehensive Office 365 Hybrid solution, successfully migrating users from Exchange on-premises to Online
- Experienced with Scripting languages such as Python, PowerShell, Bash, and automation scripting, which has drastically reduced the workload for my team
- KNOWLEDGE SHARING AND DOCUMENTATION: Authored and maintained comprehensive documentation for new projects, facilitating knowledge transfer and team efficiency.
Help Desk Analyst II
Sphera Solutions
11.2019 - 10.2021
- ENHANCED SECURITY AND COMPLIANCE: Implemented a user account management system, securing data and streamlining workflows by creating 3,000+ user accounts with appropriate roles and access
- Spearheaded internal audits and collaborated with cross-functional teams to identify and address security vulnerabilities, ensuring alignment with industry best practices
- Managed Microsoft Teams portal, SharePoint, and collaborated with InfoSec on Security Center ATP, contributing to a comprehensive security posture
- Performed IT Security and ISO27001 compliance audits
- IMPROVED SYSTEM EFFICIENCY AND USER EXPERIENCE: Led the successful implementation of OS updates, upgrades, patches, and maintenance, enhancing system reliability and security
- Developed and executed Active Directory Group Policies, resulting in strengthened password protection, streamlined software installations, and optimized firewall rules
- Deployed, configured, and managed 2,000+ user workstations using Desktop Central, reducing deployment time by 40% and minimizing configuration errors
- Optimized Help Desk operations through PowerShell automation, improving efficiency
- Managed endpoints and servers using ManageEngine patch management tools, ensuring timely updates and reduced security risks
- Managed endpoint automation using batch files and scripts, streamlining processes
- INCREASED PRODUCTIVITY AND COLLABORATION: Spearheaded the adoption of agile methodologies within the IT team, achieving a 30% improvement in project delivery time and a 15% increase in team collaboration and morale
- TECHNICAL EXPERTISE: Administered Office 365 as a Global Admin, handling Exchange user access and policies
- Performed installation, configuration, and administration of various Linux environments
- Implemented Microsoft Intune in a test environment and prepared for production deployment.
Tech Support Help Desk Analyst
ONCALLERS
05.2013 - 05.2019
- ENHANCED CUSTOMER SATISFACTION: Streamlined technical support processes, resolving 200+ customer issues monthly and achieving a 25% increase in customer satisfaction through efficient ticket management and timely resolutions
- TECHNICAL EXPERTISE: Managed and deployed custom workstation images for efficient customer onboarding
- Analyzed and removed various types of computer viruses from infected systems, safeguarding user data and system integrity
- Performed off-site system upgrades for critical repairs, reducing downtime by 40% and ensuring business continuity
- Proactively monitored and analyzed systems to maintain high quality standards and meet customer demands.
Education
BS - Cybersecurity & Computer Science
DePaul University
Chicago, IL06.2024
AS - Computer Science
Triton College
River Grove, IL05.2020
Skills
- Possess a thorough understanding of intelligence analytics concepts to monitor, assess, and defend, and report on cyberspace operations, capabilities, and vulnerabilities
- Experience with Domain tools, Security Incident Event Management, Host Based Security Systems, Firewall, IDS
- Track and report on IT issues as a part of overall risk and project management
- Recommended security enhancements and purchases
- Strong knowledge and understanding of business and business processes; strong business planning skills
- Solid teamwork and interpersonal skills and ability to communicate with customers, employees and management
- Hardware Layer Networking Layer Software Layer
- Servers Switches, routers Operating System
- Data Center VPNs Virtual Machine
- Personal Computer Firewalls Enterprise Systems
- IoT Devices Security and Monitoring tools Web Servers
- IP Addressing Scripting
- Network Protocols Vulnerability Scanning
- Server Hardware Troubleshooting
- Incident Management
- Virtualization Technologies
- System Administration
Certification Training
- MS-900 (Certified)
- Three-Step Leadership Development
- SY0-601 (In Progress)
- MS-500 (Scheduled Exam)
- AZ-900 (Scheduled Exam)
- CCNA (In Progress)
Timeline
Infrastructure Engineer
Sinai Health System
10.2021 - Current
Help Desk Analyst II
Sphera Solutions
11.2019 - 10.2021
Tech Support Help Desk Analyst
ONCALLERS
05.2013 - 05.2019
BS - Cybersecurity & Computer Science
DePaul University
AS - Computer Science
Triton College