Enes Matranxhi
Brooklyn
Summary
Dynamic and customer-focused professional with exceptional service skills honed at Dunkin'. Proven ability to foster loyalty through effective communication and problem resolution. Adept at time management and maintaining attention to detail, consistently exceeding sales targets while promoting a positive team environment. Committed to enhancing customer experiences and driving sales success.
Overview
3
3
years of professional experience
Work History
Barista
Dunkin'
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Retail Sales Associate
Kohls
04.2023 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Geek Squad/Sales Associate
Best Buy
04.2022 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Marketing Management
Brooklyn College
Brooklyn, NYSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Order taking
- Adaptive and creative
- Exceptional customer service
Languages
Albanian
Native or Bilingual
Timeline
Barista
Dunkin'
05.2024 - Current
Retail Sales Associate
Kohls
04.2023 - 05.2024
Geek Squad/Sales Associate
Best Buy
04.2022 - 05.2024
Associate of Science - Marketing Management
Brooklyn College
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