Enessa Ramirez
Woodland,CA
Summary
Enthusiastic young lady with hands-on experience in customer service, patient care, payment processing, sales and multitasking. Very good communicator and team player, I am always eager to learn new processes to allow me to excel within my field of work. With a history of meeting company needs in typically busy settings, I demonstrate strong client engagement skills to promote seamless clinic operations. Focused on providing professional service and support to every visitor/patient, I am always diligent about scheduling appointments, answering calls, and furthering my knowledge in my current position. Equipped with a positive nature and excellent people skills and the ability to work independently.
Overview
8
8
years of professional experience
Work History
PSR II
UC Davis Health
Sacramento , CA
01.2024 - Current
- Assist with various office duties: in-basket, scheduling/rescheduling, answering multi lined phones
- Creating new and continuation of care referrals
- Provide excellent patient care over the phone
- Proficient use of EMR, Microsoft Excel, RightFax, and Cisco
- Consistent communication with nursing staff, MDs, and back office.
- Knowledge of medical terminology, ICD-10, CPT and insurance/authorization policies
- Maintaining patient's medical records
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
Service Cashier
Woodland Motors/Ford
Woodland, CA
08/25/20 - Current
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system. Counting and balancing cash, card, and check drawer at the end of the night.
- Greeting customers promptly and answering phone calls to respond to questions, assist customers accordingly, and direct calls to appropriate staff members.
- Scheduling and confirming appointments.
- Checking in vehicle deliveries with invoices.
Sandwich Artist/Cashier
Togo's Sandwiches
Woodland, CA
11.2017 - 06.2018
- Completed opening, closing and shift change tasks by following company guidelines by using a POS system and cash register and accepting payments by cash. credit card, and/or coupom.
- Kept customer and food preparation areas clean and well-organized.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
Cook/Cashier
Del Taco
Woodland, CA
10.2016 - 08.2017
- Restocked food items to prepare necessary ingredients for cooking and timely service.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Followed proper food handling methods and maintained correct temperature of food products.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Took orders, prepared foods and processed payments in full-service establishment.
- Greeting customers promptly through drive thru or in person, I completed opening, closing and shift change tasks by following company guidelines.
Clerk
Raley's Supermarket
Woodland, CA
03.2018 - 08/22/21
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Assisted with price checks, go-backs, and replenishing supplies.
- Followed best practices for bagging items in reusable, plastic and paper bags.
Education
High School Diploma -
Woodland High School
Woodland06.2018
Skills
- Microsoft Office, Excel, Rightfax, Epic, Cisco Finesse, etc
- Honest and Dependable
- Flexible and Adaptable
- Exceptional Customer/Patient Service
- Basic Math, English, Computer Skills
- Clear Communication
- Scheduling and Calendar Management
- Multi-Line Telephone & POS Systems
- First Aid/CPR
- Cash Handling
- Cleaning and Sanitizing
References
References available upon request.
Timeline
PSR II
UC Davis Health
01.2024 - Current
Clerk
Raley's Supermarket
03.2018 - 08/22/21
Sandwich Artist/Cashier
Togo's Sandwiches
11.2017 - 06.2018
Cook/Cashier
Del Taco
10.2016 - 08.2017
Service Cashier
Woodland Motors/Ford
08/25/20 - Current
High School Diploma -
Woodland High School
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