Eneyda Portillo
Boston,MA
Summary
Driven customer service professional with a proven track record in coordinating
deliveries, dispatching drivers, and resolving customer concerns. Easily adaptable to different
roles and able to work independently with minimal supervision. Highly detail-oriented and
skilled in multitasking, meeting deadlines, and optimizing operations. Adept at maintaining
compliance with industry regulations.Basic knowledge of the Building Link system.
Overview
4
4
years of professional experience
Work History
Logistics Assistant
The Broad Institute of MIT and Harvard
Cambridge, MA
12.2021 - 01.2023
- Managed inventory systems to ensure accurate tracking, timely replenishment, and efficient stock control.
- Oversaw shipping and receiving processes, ensuring seamless operations and adherence to organizational protocols.
- Collaborated with cross-functional teams to improve logistical workflows and enhance operational efficiency
Dispatcher
Gate Gourmet
Boston, MA
06.2020 - 10.2021
- Scheduled and coordinated airline catering logistics, ensuring on-time deliveries in a high-paced environment.
- Acted as a key liaison between drivers and operations teams, improving communication and workflow efficiency.
- Monitored incoming flight times and arranged for drivers to meet aircraft for unloading and loading.
Unarmed Security Officer
Northeast Security Inc.
Boston, MA
06.2019 - 05.2020
- Provided the service in the most effective and efficient manner possible.
- Ensured that all my duties were in compliance with the facility security operations procedures and location policies, procedures and regulations.
- Reviewed reports, duty logs, etc. submitted them to site Manager.
- Ensured timely notification of all serious incidents
Skills
- Logistics Coordination & Dispatching
- Inventory Management
- Customer Service Excellence
Operations Optimization Communication & Team Collaboration
- Regulatory Compliance
- Security & Risk Management
- Event Planning & Organization
Multitasking & Deadline Management
Independent Work & Problem-Solving
Basic Knowledge of Building Link System
Timeline
Logistics Assistant
The Broad Institute of MIT and Harvard
12.2021 - 01.2023
Dispatcher
Gate Gourmet
06.2020 - 10.2021
Unarmed Security Officer
Northeast Security Inc.
06.2019 - 05.2020
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