Engel Hamilton
Kissimmee,FL
Summary
Dynamic and results-oriented professional committed to enhancing business performance through a blend of knowledge and skills. Proven ability to thrive in both individual and team environments, adapting quickly to diverse processes while driving company objectives. Resourcefulness and a passion for growth underpin a detail-oriented approach, complemented by excellent communication, interpersonal, and creative thinking abilities. Recognized by peers for a strong work ethic and efficiency, prepared to contribute effectively to achieve organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Quality Cable Contractors, Inc.
Orlando, Florida
03.2024 - Current
- Manage quality and execution across multiple concurrent projects, ensuring compliance with contract requirements and customer expectations.
- Lead and mentor field personnel, improving field teams, general contractors & customers to resolve issues and maintain project flow.
- Oversee project planning, inspections, and corrective actions to reduce rework and ensure timely completion.
- Support project operations including scheduling, staffing coordination, and workflow management.
- Collaborated with executive management to improve processes and drive operational efficiency.
- Maintained detailed documentation and reporting for executive leadership.
- Developed, implemented and managed quality assurance protocols & processes to enhance company structure, accountability and reliability.
- Conducted audits of internal processes and procedures to ensure conformance to ISO 9001 standards.
- Educated and trained management staff on audit standards and practices.
- Developed and implemented testing protocols to identify defects and ensure cable reliability.
Quality Control/ Supervisor
M.C.Dean
Orlando, Florida
03.2020 - 03.2024
- Assisted in delegating tasks to team members according to individual strengths as well as organizing workflow tasks to prevent downtime and production gaps.
- Supervised and coordinated activities of coworkers to ensure compliance with established policies, procedures, and standards.
- Inspected work environment for health and safety hazards and reported findings to manager.
- Organized weekly meetings with subordinates to discuss current projects, deadlines, and any other pertinent information and made meeting minutes afterwards.
- Worked in upper management to develop strategies for improving operational efficiency within the department.
- Collaborated with other departments within the organization in order to enhance services provided by the department.
- Assisted in the closing procedure of projects. (i.e. working on/closing punchlists for projects)
- Created many QC inspections in order to ensure the work was being done correctly.
Security Dispatcher
P.C.I Security
Orlando, Florida
11.2019 - 03.2020
- Adhered strictly to safety regulations while managing dispatch activities so as not put our personnel at risk & provided feedback on performance evaluations for individual dispatchers, helping them reach their full potential as members of the team.
- Performed regular inspections of facility grounds to identify suspicious activity or potential threats.
- Developed exceptional knowledge of security systems and procedures to ensure safety of personnel and property.
- Demonstrated excellent communication, customer service and problem-solving skills while responding to emergency calls in a timely manner as Security Dispatcher.
- Prepared detailed logs documenting all incoming calls, dispatches and responses received from officers & investigated complaints made by staff members regarding possible violations of company policy or procedure.
- Utilized advanced computer software programs to review security cameras, dispatch officers and track incidents & monitor radio frequencies for any signs of distress from personnel working in the field.
- Managed multiple tasks simultaneously while remaining calm under pressure in high stress situations.
- Collaborated with law enforcement agencies during major emergencies or criminal investigations & dispatched appropriate personnel in response to alarms, disturbances or other incidents.
Shift Manager
Sonic Drive-In
Orlando, Florida
05.2017 - 11.2019
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Addressed customer complaints and resolved conflicts.
- Established and maintained positive and professional employee relationships.
- Communicated important company information and policy changes to staff members.
- Monitored stock levels and placed orders as needed.
- Tracked employee performance metrics and provided feedback for further development & prepared and submitted daily reports to upper management.
- Assisted customers with product selection while maintaining knowledge of store products and services to make recommendations to customers as well as organized promotional events and conducted sales campaigns to drive revenue growth.
- Conducted a daily walkthrough of the store, identifying potential risks or hazards.
Education
MDOL Registered Apprenticeship Program - Low Voltage Technician
Anne Arundel Community College
Arnold, Maryland06-2023
High School Diploma -
Colonial High School
Orlando, FL05-2019
Skills
- Project Management
- Field Operations
- Quality Assurance & Control (QA/QC)
- Team Leadership & Development
- Scheduling & Resource Coordination
- Client & Contractor Communication
- Risk Identification & Mitigation
- Process Improvement
- Documentation & Reporting
Certification
- OSHA 10
- OSHA 30
- MEWP / Aerial lift Supervisor / Trainer
- Forklift Train the Trainer
- ISO 9001: 2015 Lead Auditor Training
- ISO 9001: 2015 Internal Auditor Training
- Heartsaver First Aid CPR AED
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Quality Assurance Manager
Quality Cable Contractors, Inc.
03.2024 - Current
Quality Control/ Supervisor
M.C.Dean
03.2020 - 03.2024
Security Dispatcher
P.C.I Security
11.2019 - 03.2020
Shift Manager
Sonic Drive-In
05.2017 - 11.2019
MDOL Registered Apprenticeship Program - Low Voltage Technician
Anne Arundel Community College
High School Diploma -
Colonial High School