England Ramos
Tempe,AZ
Summary
Construction worker with a successful track record in maintenance, repair, and general labor. Authorized to work in the US for any employer Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Reliable Maintenance Worker skilled in safely operating floor polishers, moving heavy furniture and repairing roofs and ceilings. Background ordering cleaning supplies conducting restroom repairs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Maintenance Manager
Cushman & Wakefield
Phoenix, Arizona
11.2024 - Current
- Scheduled routine inspections of all areas within facility premises.
- Ensured compliance with safety regulations and standards.
- Inspected buildings, grounds and equipment regularly for safety hazards or breakdowns.
- Established a system to track inventory of spare parts, tools and supplies.
- Prepared reports detailing the status of all jobs being handled by the department.
- Coordinated with vendors to purchase replacement parts as needed.
- Drafted budgets for maintenance operations and monitored expenditures.
- Developed preventive maintenance procedures for all machines used in production.
- Provided technical support in case of system malfunctions or breakdowns.
- Conducted regular inspections of facilities to ensure compliance with safety regulations.
- Assigned duties to workers according to their skillsets.
- Organized work orders, assigned tasks to staff members and tracked progress of repairs and maintenance projects.
- Monitored the performance of all equipment to ensure proper functioning.
- Performed troubleshooting on malfunctioning systems when necessary.
- Conducted regular training sessions for maintenance personnel on safety protocols and best practices.
- Maintained records of repairs, service requests, costs.
- Reviewed completed work orders to ensure quality control measures are followed.
- Analyzed customer feedback about services provided by the department.
- Managed the maintenance staff and their daily activities.
- Resolved conflicts among employees in the maintenance department.
- Managed team of employees, daily progress reports and overall project planning.
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Planned incentive programs to maximize employee performance.
- Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
Service Supervisor
Greystar Property Management
Mesa, AZ
08.2022 - 10.2024
- Diagnosed and repaired problems with electrical and mechanical systems.
- Managed maintenance activities, supervised staff and inspected equipment.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Worked with diverse types of weather and ground conditions.
- Compleat work orders with no supervision,keep track of work orders.
- Knowledge of program Yardi and Onsite Platform to check for work orders, Close work orders using program Yardi.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Scheduled and oversaw maintenance, repair and installation activities.
- Wrote and revised maintenance procedures.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Liaised with internal departments to optimize productivity and efficiency.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Operated varied hand and power tools to complete repairs.
- Repaired and replaced pumps, valves and motors.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Used problem-solving skills to alleviate issues efficiently with no supervision.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Assigned, trained and managed service staff to ensure quality customer service.
- Monitored daily performance of team members to ensure compliance with company standards.
- Performed regular inspections of work areas to identify potential safety hazards.
- Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
- Coordinated with other departments to resolve customer complaints promptly and effectively.
- Conducted weekly meetings with team members to discuss goals and objectives.
Maintenance Supervisor
Gables trailer park
Miami, FL
05.2013 - 06.2016
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
- Developed and implemented a comprehensive preventive maintenance program for all production machinery.
- Ensured that safety regulations were followed by employees while performing maintenance tasks.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Supervised technicians on repair and installation of machines or systems according to manufacturer's specifications.
- Maintained records of repairs and parts inventory usage to optimize future planning efforts.
- Identified opportunities for process improvement through data analysis of repair trends.
- Provided technical support to operations staff as needed to resolve complex problems with equipment or processes.
- Investigated customer complaints about product quality issues due to malfunctioning equipment.
- Established a system for tracking labor costs associated with each job completed by the team.
- Created detailed reports on machine downtime, root cause analysis, cost savings initiatives, and other relevant metrics related to production efficiency.
- Conducted regular inspections of all equipment in the facility to identify any potential problems before they became serious issues.
- Ordered replacement parts as required to keep machines running efficiently.
- Assisted in training new hires on proper operation and maintenance techniques for various types of machinery.
- Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
- Coordinated emergency repairs as needed in order to minimize disruption in production schedules.
- Prepared budgets for upcoming projects based on estimated labor costs and materials needed.
- Analyzed current procedures used by technicians during repairs and installations, making recommendations for improvements where applicable.
- Implemented new technologies that improved overall operational efficiencies within the department.
- Researched new products or services that would enhance the company's ability to maintain its competitive edge in the industry.
- Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
- Monitored inventory and ordered needed supplies to meet demand for repairs.
- Inspected facilities to determine problems and schedule necessary maintenance.
- Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Inspected machines and equipment for conformance with operational standards.
- Directed maintenance activities to provide continuous supply of heat, electric power or gas required for operations.
- Collected data to compile detailed reports for upper management and closely monitored equipment, tools and system upgrades.
- Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Monitored employee work levels and optimized performance with strategic approaches.
Dairy Manager
Sedanos
02.2009 - 01.2013
- Ensured that all merchandising standards were met on daily basis
- Used all Type of Software to compile data gathered from various sources
- Placed supply orders, restocked supplies and merchandised products for purchase by customers.
- Worked with members of customer service team to provide exceptional service throughout shopping and purchasing process
- Made decision
- Raised stakes
- Processed shipments and kept stock shelves in order
- Answered customers' questions and addressed problems and complaints in person and over phone
- Shared product knowledge with customers while making personal recommendations
- Provided product and service information to customers
- Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements
- Management recognized me for providing outstanding customer service
- Maintained friendly and professional demeanor when dealing with customers
- Answered [Number] phone calls per [Timeframe] to assist customers
- Helped customers by unloading trucks, stocking shelves, and carrying merchandise out onto floor
- Kept track of everything.
- Restocked cases with new merchandise and removed expired items for proper disposal.
Education
Graduate -
Coral Gables High School
Coral Gables, FL2003
Some College (No Degree) -
Miami Dade College
Miami, FLSkills
- Locksmith Experience
- HVAC A/C Repairs
- Pool and Spa operator
- Glass Installation
- Caulking
- Mechanical Knowledge
- Heavy Equipment Operation
- Welding
- Boiler
- Electrical Experience
- Carpentry
- Handyman
- Drywall Painting
- Construction
- Facilities Maintenance
- Delivery Driver Experience
- Trim Carpentry
- Door Hanging
- Microsoft Office
- Handyman experience-5 years
- Blueprint Reading
- Construction Management
- Construction Estimating
- Maintenance Recordkeeping
- Vendor Relationship Management
- Safety Protocols
- Computer System Maintenance
- Inventory Replenishment
- Crew Coordination
- Microsoft Project
- Roof Installation
- Team Supervision
- Professional Communication
- Stress Tolerance
- Apartment Painting
- Hand and Power Tools
- Troubleshooting
- Staff Management
- Product and Service Sales
- Customer Inquiries
- Proper Product Rotation
- Customer Interaction
- Sales Expertise
- Goals and Performance
- Customer Needs Assessments
- Vendor Management
- Price Change Oversight
- Verbal and Written Communication
- Dairy Team Management
- Product Ordering
- Product Stocking
Accomplishments
- Increased team productivity by training and mentoring [Number] new employees.
- Managed [project], resulting in [improvement].
- Brought about [result] through [actions].
- Reduced weekly team labor hours by [Number]% by suggesting multiple process improvements that were implemented successfully.
- Saved company $[Amount] in new system costs by maintaining HVAC, plumbing and mechanical systems in top working order.
- Improved efficiency of [type] system by installing new components.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
First Aid Certification Driver's License
EPA section 8 HVAC Type 2 Certified
CPO Pool and spa operator certified
Timeline
Maintenance Manager
Cushman & Wakefield
11.2024 - Current
Service Supervisor
Greystar Property Management
08.2022 - 10.2024
Maintenance Supervisor
Gables trailer park
05.2013 - 06.2016
Dairy Manager
Sedanos
02.2009 - 01.2013
Graduate -
Coral Gables High School
Some College (No Degree) -
Miami Dade College