English Walker
Lexington,SC
Summary
Experienced technician proficient in configuring computers, servers, and peripheral devices to operate seamlessly within established company and security parameters. Demonstrated expertise in managing permissions, filters, and file sharing, ensuring efficient and secure data access. Adept at troubleshooting technical issues and providing timely resolutions to optimize system performance. Committed to delivering exceptional IT support and contributing to the overall success of the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Computer Operator I
BlueCross BlueShield of South Carolina
08.2020 - Current
- Adhered to strict deadlines for task completion.
- Ensured workspace cleanliness.
- Conducted comprehensive training programs for new hires.
- Utilized Microsoft Access and Excel for task completion.
- Ensured documentation of all completed projects.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Reacted calmly during times of highly stressed or emergency situations.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
- Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
Ecommerce Manager
Gadget Habits
09.2017 - 08.2021
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Captured new customers by optimizing business strategies and launching products to diversify offerings
- Provided research and development on innovative products to showcase benefits and retain customers
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs
Cell Phone Repair Technician
SmartPhone Medic, LLC
09.2018 - 07.2020
- Completed quality and fraud inspections on cell phones
- Erased user data, debugged application issues and refurbished devices for resale
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports
Warehouse Associate
Amazon
07.2014 - 07.2017
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles
- Operated RF scanners to track merchandise and verify contents of containers
- Kept warehouse clean and organized to maximize team efficiency and productivity
- Consistently lifted materials weighing as much as 50 pounds
- Checked packages and merchandise for damage and quickly notified vendors to request replacements
Education
Associates - Business Management
Midlands Technical College
West Columbia, SC05.2011
Skills
- Tcp
- Tcp/ip
- Backups
- Malware
- Linux
- Customer Service
- Sales
- Excel
- Software Troubleshooting
- Active Directory
- Operating Systems
- Technical Support
- Computer Networking
- Troubleshooting and diagnostics
- TCP/IP
- Desktop support
- Windows
- System backups
- Virus and malware prevention
- Hardware and software installation
Certification
CompTIA A+ Certified Technician, 05/01/18, 05/01/21
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Computer Operator I
BlueCross BlueShield of South Carolina
08.2020 - Current
Cell Phone Repair Technician
SmartPhone Medic, LLC
09.2018 - 07.2020
Ecommerce Manager
Gadget Habits
09.2017 - 08.2021
Warehouse Associate
Amazon
07.2014 - 07.2017
Associates - Business Management
Midlands Technical College
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