Engy Jeanniton
Boynton Beach,Florida
Summary
Diligent Security professional with 4 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
10
10
years of professional experience
Work History
Security Guard
Allied Universal
01.2020 - Current
- Helped patients with care in a hospital setting, making sure their needs came first
- Answered front desk phone & also helped visitors find and visit their loved ones
- Observed and made reports
- Controlled the access of individuals who needed access to the building, permitting or denying entry
- Checked and verified photo identification prior to granting facility access.
Security Lieutenant Supervisor
Allied Universal
01.2020 - Current
- Oversee the daily workflow of the security staff, including security guards
- Monitored the performance of the security staff and conducted performance evaluations
- Also responded to incidents that involved responders from the medical staff
- Resolved conflicts that may included security staff, medical staff and/or visitors
- Provided timely reports on safety incidents and recommended appropriate actions to prevent recurrence.
- Managed a team of security officers, providing effective leadership and supervision to ensure optimal performance.
- Evaluated current security protocols, recommending updates when necessary to maintain the highest level of protection possible.
- Handled sensitive situations diplomatically during emergencies or high-stress circumstances involving both employees and visitors alike.
- Trained new hires in security procedures, ensuring consistent adherence to company policies and best practices.
- Collaborated with local law enforcement agencies such as Delray Beach Police department and Palm Beach Sheriff Office to share information and strengthen security efforts.
- Reduced safety incidents by conducting regular risk assessments and addressing potential hazards promptly.
- Improved communication between team members through regular briefings and debriefings, fostering an environment of teamwork and collaboration.
- Responded swiftly yet effectively under pressure when faced with unexpected challenges arising from fast-paced or rapidly evolving situations.
- Conducted regular patrols of facility to detect and deter security threats.
- Completed monthly fire extinguisher inspections
- Completed monthly fire drills
- Maintained ongoing safety and EOC tours to comply with AHCA and Joint Commission regulations
- Completed 6x daily HeliAus site tours
- Screened vendors and contractors before granting access to restricted areas within mall.
- Examined doors, windows, detex alarms & gates to verify security.
- Wrote detailed reports of all security investigations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Access Control Specialist
Allied Universal
01.2020 - Current
- Lead the badge access with new employees, monitor and control access of employees and visitors in and out of restricted areas, monitor cameras
- Grants and removes access for employees, lead with printing badge reports for the facility
- Assisted with escalated reports that required video surveillance footage
- Having access to the camera system being able to review 24hour surveillance footage daily
- Responsible for saving footage from the 24hour surveillance camera system for incidents made in the facility
- Created badge count reports monthly stating the visitor counts for the month, how many badges were terminated/created for the month
- Created monthly reports for how many hospital emergency codes that were made into the facility
- Assisted with all Tenet healthcare Human Resource pre-hire employees by taking their employee photo that will be printed on their badge
- Assisted with resets of doors & resets of the badge entry readers
- Performed troubleshooting tasks on faulty hardware components related to door locking mechanisms or card reader devices, minimizing downtime due to technical issues.
- Coordinated with third-party vendors for timely maintenance and repair of security systems equipment, ensuring optimal functionality at all times.
- Worked alongside project managers during construction phases of the facility to ensure proper integration of access control into overall building design.
- Conducted regular audits of access records and badge inventories to maintain accurate account of active users within the system. In a month average about 22,327 of access either added or removed.
- Monitored cameras and alarm systems for security.
- Issued access cards to authorized personnel to monitor access points.
Customer Service Representative
TeleperformanceUSA
01.2019 - 12.2019
- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns
- By helping customers understand the product and answering questions about their account
Cashier
3gs Gourmet Deli
01.2016 - 01.2019
- Scan items, ensure that prices are quantities are correct, and collect payments
- Also assist customers by explaining or recommending items, answering questions, and processing exchanges or refunds
Customer Service
Publix
01.2015 - 01.2016
- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns
- By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales
Education
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL05.2015
Skills
Verbal and written communication
Security camera monitoring
Patrolling
Workplace Safety
Work ethic
Security Protocols
CCTV Monitoring
Security procedures knowledge
Incident Reporting
Emergency Response
Physical Fitness
Surveillance
Access Control
Self-Defense
Alarm systems
Customer Service
Team Leadership
Timeline
Security Guard
Allied Universal
01.2020 - Current
Security Lieutenant Supervisor
Allied Universal
01.2020 - Current
Access Control Specialist
Allied Universal
01.2020 - Current
Customer Service Representative
TeleperformanceUSA
01.2019 - 12.2019
Cashier
3gs Gourmet Deli
01.2016 - 01.2019
Customer Service
Publix
01.2015 - 01.2016
High School Diploma -
Boynton Beach Community High School
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