Enia Aguilera
Fairfield,CA
Summary
Results-driven professional with strong communication skills and bilingual fluency in Spanish and English. Proven ability to enhance customer satisfaction and streamline workflow efficiency through effective team collaboration.
Overview
3
3
years of professional experience
Work History
Area Supervisor
AB JANITORIAL SERVICES
Fairfield, CA
05.2023 - Current
- Developed strategies for improving customer satisfaction ratings across all accounts.
- Trained new employees on policies, procedures, product knowledge, and customer service techniques.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Interpreted conversations during meetings and conferences for attendees.
- Reviewed translated materials for accuracy and consistency before delivery.
Receptionist Administrator
Shiny Auto Detail
Fairfield, CA
06.2022 - 05.2023
- Answered incoming calls in a professional manner, responding to customer queries or directing them to the correct department.
- Maintained daily calendars, set appointments with clients, and planned daily office events.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Translated documents between English and Spanish for various departments
- Translated client documents between languages.
Education
Business
Solano Community College
Fairfield, California, CASkills
- Strong communication skills
- Fluency in Spanish and English
- Multi-tasking
- Customer service
- Fast reading comprehension
- Cultural awareness
- Effective communication techniques
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Area Supervisor
AB JANITORIAL SERVICES
05.2023 - Current
Receptionist Administrator
Shiny Auto Detail
06.2022 - 05.2023
Business
Solano Community College