Enia Lujan
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Public Pharmacy
07.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Technician
Kroger
05.2022 - 07.2023
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Operated cash registers to accept payments from customers.
Customer Service Associate
Walgreens
08.2021 - 03.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Retail Sales Associate
The Home Depot Inc
01.2021 - 06.2021
- Operated cash register, collected payments and provided accurate change.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Retail Associate
Crate and Barrel
09.2020 - 12.2020
- Prepared merchandise for sales floor, including tagging items and organizing special promotions.
- Managed day-to-day replenishment needs, including merchandising products, facing items, and rotating stock.
- Kept inventory records accurate by correctly processing transactions, incoming shipments, and damaged or lost products.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Front End Food Clerk Cashier
Black Walnut
12.2019 - 04.2020
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Completed opening or closing procedures diligently as required, ensuring proper store readiness each day for smooth operations.
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Processed transactions accurately, demonstrating excellent attention to detail and cash handling skills.
Sales Associate
Express Clothing
11.2018 - 12.2019
- Helped customers navigate store, complete sales, and process returns.
- Boosted sales consistently, building attractive displays and effectively merchandising products.
- Helped improve sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities.
- Satisfied customers through efficient payment processing and delivery coordination.
Sales Associate
Carter's
06.2018 - 11.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Westbury High School
HOUSTON, TX05.2019
Skills
- Bilingual Spanish and English
- Cash register operation
- Confidentiality and HIPAA
- Sales expertise
- Pharmacy Software Proficiency
- Customer Service
- Money Handling
Timeline
Pharmacy Technician
Public Pharmacy
07.2023 - Current
Pharmacy Technician
Kroger
05.2022 - 07.2023
Customer Service Associate
Walgreens
08.2021 - 03.2022
Retail Sales Associate
The Home Depot Inc
01.2021 - 06.2021
Retail Associate
Crate and Barrel
09.2020 - 12.2020
Front End Food Clerk Cashier
Black Walnut
12.2019 - 04.2020
Sales Associate
Express Clothing
11.2018 - 12.2019
Sales Associate
Carter's
06.2018 - 11.2018
High School Diploma -
Westbury High School
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