ENID E. ACHEAMPONG
Swedesboro,NJ
Overview
14
14
years of professional experience
Work History
Administrative Analyst
New Jersey Board of Public Utilities
01.2023 - Current
- Follow the Board's process and procedures to investigate customer complaints and address their concerns
- Serve as a liaison between customers and utility companies, ensuring reported problems are resolved in a timely manner
- Review municipal consent applications/certificate of approval to ensure all requirement have been met by utility companies
- Carefully processing tariffs filed by telecommunication companies and ensuring case management closes the docket after filing
Customer Service Representative
New Jersey Board of Public Utilities
05.2022 - 01.2023
- Ensured the division met its goal by raising awareness about the utility assistance programs by assisting in community outreach programs
- Responded to customer concerns by investigating slamming cases and reaching out to them with the resolutions
- Answering phone calls and directing the complaints to the right utility companies and following up to ensure the division's customer satisfaction goal is met
- Undertook all other assignments given by my superiors
Office Administrator
Solutions Electronics LLC.
09.2021 - 04.2022
- Maintained high productivity by efficiently processing service calls by warranty companies
- Set up a store for daily business activities, assisted technicians to gather parts needed for the day's job
- Maintained daily payment log, performed cash and check transactions daily
- Managed monthly inventories, and used an automated system to set up appointments, added/changed personal information, reviewed, opened/closed repair order and total cost of repairs
Library Assistant
Willingboro Public Library
Willingboro, NJ
08.2016 - 09.2020
- Answered directional questions to appropriate personnel and performed circulation desk procedures, including registering patrons and collecting fines
- Scheduled and assisted in organizing training classes and community programs, performed routine library services such as checking out books, periodicals, and other materials
- Maintained library opening and closing procedures, assisted patrons with locating books and other materials using the library's catalog system
- Promoted library utilization by answering directional and reference questions for a diverse community of students
Intern
NJ Board of Public Utilities
Trenton, NJ
01.2021 - 12.2021
Intern
Social Security and National Insurance Trust
Accra
01.2012 - 12.2012
Credit Officer
Advans Ghana Savings and Loans Ltd.
Accra
09.2012 - 07.2016
- Performed duties such as supervising new recruits, opening of deposit accounts, preparing of contracts, disbursements, managing client deposit portfolio, sales, and marketing
- Responsible for maintaining and updating all credit files, preparing weekly, monthly, and yearly reports, facilitating, monitoring, and evaluating the loan cycle
- Managed deal structure, performed financial analysis, credit reviews, portfolio, and regulatory compliance
- Handled customer inquiries and requests, developed credit information for use by lending officers or committees in the making of lending decisions on new, renewal, and extension loans.
Timeline
Administrative Analyst
New Jersey Board of Public Utilities
01.2023 - Current
Customer Service Representative
New Jersey Board of Public Utilities
05.2022 - 01.2023
Office Administrator
Solutions Electronics LLC.
09.2021 - 04.2022
Intern
NJ Board of Public Utilities
01.2021 - 12.2021
Library Assistant
Willingboro Public Library
08.2016 - 09.2020
Credit Officer
Advans Ghana Savings and Loans Ltd.
09.2012 - 07.2016
Intern
Social Security and National Insurance Trust
01.2012 - 12.2012