Summary
Overview
Work History
Education
Skills
Timeline
Generic

Enid Linares Velazquez

Chicopee,MA

Summary

As a shift manager, i oversee daily operations, lead a team, and ensure exceptional customer experiences, My responsibilities include, training, and scheduling, as well as managing inventory and budgets. I excel in delivering top-notch customer service, maintaining brand standards, and driving sales. With strong leaderships, communication, and problem-solving skills, i will create a positive and efficient work environment to achieve business goals.

Overview

8
8
years of professional experience

Work History

Shift Manager

Starbucks
04.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Hair Salon Assistant Manager

Hair Cuttery
03.2016 - 04.2019
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.

Education

High School Diploma -

Dean Technical High School
Holyoke, MA
05.1999

Skills

  • Ability to lead, motivate, and develop a team of baristas and shift supervisors
  • Demonstrated track record of delivering exceptional customer issues effectively
  • Experience in hiring, training, and scheduling employees to ensure optimal staffing levels and performance
  • Strong understanding of Starbucks operational standards, including inventory management, cash handling, and adherence to health and safety regulations
  • Ability to identify issues, develop solutions, and implement strategies to overcome challenges and improve processes
  • Thoroughness in ensuring accuracy and consistency in all aspects of store operations and customer interactions

Timeline

Shift Manager

Starbucks
04.2023 - Current

Hair Salon Assistant Manager

Hair Cuttery
03.2016 - 04.2019

High School Diploma -

Dean Technical High School

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Enid Linares Velazquez