Seeking employment in a Healthcare organization, searching for a team player with exceptional coordination skills and goal oriented. SUMMARY OF QUALIFICATIONS Knowledgeable in all areas of: Medicare, Workman’s Compensation, Private Insurance and all scopes of Insurance Contracts and Credentialing. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
54
54
years of professional experience
Work History
Office Manager
Disability Assessment Center
01.1997 - Current
Supervise front desk, medical records clerk
Functions include: Staffing schedules for clerical and transportation staff for facility catering to working population, transportation schedules, referrals, authorization and verification into a multi-disciplined facility
Responsible for re-certifications/re-authorizations and appealing problem claims
Reports: Monthly census, patient open record, referral sources, patient satisfaction
Negotiating, updating new contracts, procedures, and credentialing.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Addressed and remedied all patient or team member issues.
Developed close working relationships with front office and back office staff.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Developed policies and procedures for effective practice management.
Created and implemented organizational policies and procedures.
Managed [Number] employees with various personalities and from different cultures for large [Number]-physician practice.
Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Mortgage Servicing Clerk
Citibank
01.1986 - 01.1997
Fielded customer complaints and provided solutions.
Set up, stored and updated customer files, department records and regulatory paperwork.
Mortgage Servicing Clerk
SouthEast Bank
01.1984 - 01.1986
Fielded customer complaints and provided solutions.
Set up, stored and updated customer files, department records and regulatory paperwork.
Purchasing Clerk
Central Office Supplies
01.1981 - 01.1984
Kept meticulous records of orders in computer system using [Software].
Arranged movement of products from one company location to another.
Managed large product inventories and placed orders when product levels were running low.
Verified accuracy of bills of lading, contracts and purchase requests.
Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing.
Tracked inventory shipments and prepared spreadsheets detailing item information.
Maintained complete documentation and records of all purchasing activities.
Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
Purchasing Clerk
Dover Elevator
01.1979 - 01.1981
Kept meticulous records of orders in computer system using [Software].
Arranged movement of products from one company location to another.
Managed large product inventories and placed orders when product levels were running low.
Verified accuracy of bills of lading, contracts and purchase requests.
Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing.
Tracked inventory shipments and prepared spreadsheets detailing item information.
Maintained complete documentation and records of all purchasing activities.
Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Performed monthly reconciliation of open purchasing orders.
Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
Reviewed proposals, qualified vendors, and recommended optimal suppliers.
Purchasing Clerk
Saxon Industries
01.1976 - 01.1979
Arranged movement of products from one company location to another.
Managed large product inventories and placed orders when product levels were running low.
Verified accuracy of bills of lading, contracts and purchase requests.
Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing.
Tracked inventory shipments and prepared spreadsheets detailing item information.
Maintained complete documentation and records of all purchasing activities.
Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Performed monthly reconciliation of open purchasing orders.
Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
Purchasing Clerk
Coulter Electronics
01.1974 - 01.1976
Arranged movement of products from one company location to another.
Managed large product inventories and placed orders when product levels were running low.
Verified accuracy of bills of lading, contracts and purchase requests.
Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing.
Tracked inventory shipments and prepared spreadsheets detailing item information.
Maintained complete documentation and records of all purchasing activities.
Maintained consistent telephone communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Performed monthly reconciliation of open purchasing orders.
Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
Stocks and Bonds Clerk
Morgan Guaranty Trust
01.1970 - 01.1974
Assisted with data entry and administrative support tasks to help meet team goals.
Maintained physical-based filing systems.
Sorted and classified documents into appropriate filing systems for increased traceability.
Managed sensitive or confidential files with attention to data security and storage policies.
Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
Located and retrieved requested documents in accordance with established policies.
Maintained log books documenting file data and storage receipts.
Operated office equipment copy documents.
Followed security protocols to protect sensitive and proprietary information.
Identified and resolved filing discrepancies.
Archived and disposed of documents according to established policies.
Classified documents according to specified guidelines.
Education
BS - Psychology program
University of Phoenix
Phoenix, AZ
05.2014
Associates - Science Psychology
University of Phoenix
Phoenix, AZ
05.2012
Skills
Senior Leadership Support
Set Goals
Effective Multitasking
Continuous Improvement Process
Training and Development
Hiring and Terminations
Critical Thinking
Electronic Health Records Systems
Orientation and Training
Electronic Filing System
Best Practices and Standards
Office Supplies and Inventory
Referral Verification
Update Policies
Schedule Creation
Office Management Software
Team Bonding
Conflict Management
Calendar Management
Coaching and Training
Organizational Skills
Email Correspondence
Affiliations
Organizations
SHRMSHRMMember · Jan 2022 - PresentMember · Jan 2022 - Present
Associated with Disability Assessment Center, P.A.Associated with Disability Assessment Center, P.A.
International Association of Professional Life CoachesInternational Association of Professional Life CoachesApr 2015 - PresentApr 2015 - Present
International Society for Coaching PsychologyInternational Society for Coaching PsychologyApr 2015 - PresentApr 2015 - Present
Professional Life Coaches NetworkProfessional Life Coaches NetworkApr 2015 - PresentApr 2015 - Present
Associated with Enid Fox - Coaching for Better RelationshipsAssociated with Enid Fox - Coaching for Better Relationships
National Association of Professional WomenNational Association of Professional WomenMar 2014 - PresentMar 2014 - Present
Associated with Enid Fox - Coaching for Better RelationshipsAssociated with Enid Fox - Coaching for Better Relationships
South Florida Chapter Alumni Association Leadership Council (University of Phoenix)South Florida Chapter Alumni Association Leadership Council (University of Phoenix)Liaison VP · Jan 2014 - PresentLiaison VP · Jan 2014 - Present
Society for Industrial and Organizational PsychologySociety for Industrial and Organizational Psychology
Associated with Enid Fox - Coaching for Better Relationships
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Disability Assessment Center
01.1997 - Current
Mortgage Servicing Clerk
Citibank
01.1986 - 01.1997
Mortgage Servicing Clerk
SouthEast Bank
01.1984 - 01.1986
Purchasing Clerk
Central Office Supplies
01.1981 - 01.1984
Purchasing Clerk
Dover Elevator
01.1979 - 01.1981
Purchasing Clerk
Saxon Industries
01.1976 - 01.1979
Purchasing Clerk
Coulter Electronics
01.1974 - 01.1976
BS - Psychology program
University of Phoenix
Associates - Science Psychology
University of Phoenix
Stocks and Bonds Clerk
Morgan Guaranty Trust
01.1970 - 01.1974
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