Enid Porrata
Vacationista
Orlando,FL
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Dedicated Vacationista professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Land Sales & Service Manager, National Geographic Expeditions position in a sales and service environment. Ready to help team achieve company goals. Experienced professional manager vacation planner and with over years of experience in the travel and hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
40
40
years of professional experience
18
18
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Vacationista
Adventures By Disney At The Walt Disney Company
Celebration, Florida
05.2016 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Cruise Vacation Planner
Disney Cruise Lines
Celebration , FL
03.2013 - 05.2016
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
General Manager Administration
Fashion Stop Inc
Orlando, FL
06.2008 - 11.2012
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
VIP Sales Representative
Santa Inc
Orlando, FL
01.1996 - 12.2007
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Manager Vacation Planner
Bithorn Travel And Continental Tours
San Juan, PR
05.1981 - 12.1995
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as [Location] and [Location].
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Support all employees in their roles.
Education
High School Diploma -
08.1969 - 05.1981
No Degree - Liberal Arts And General Studies
08.1981 - 12.1984
Bachelor of Science -
09.2019 - Current
Skills
Interpersonal Communication
Critical Thinking
Multitasking Abilities
Written Communication
Flexible and Adaptable
Data Entry
Decision Making
Cultural Awareness
Teamwork and Collaboration
Self-Motivated
Good Telephone Etiquette
Excellent Communication
Problem-Solving
Organization and Time Management
Teambuilding
Attention to Detail
Planning and Coordination
Accomplishments
- Supervised team of 20 staff members.
Certification
Real State License - Since 1996 current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Purdue University Global - Bachelor of Science,
09.2019 - Current
Vacationista - Adventures By Disney At The Walt Disney Company
05.2016 - Current
Cruise Vacation Planner - Disney Cruise Lines
03.2013 - 05.2016
General Manager Administration - Fashion Stop Inc
06.2008 - 11.2012
Real State License - Since 1996 current
02-1996
VIP Sales Representative - Santa Inc
01.1996 - 12.2007
University of Puerto Rico - No Degree, Liberal Arts And General Studies
08.1981 - 12.1984
Manager Vacation Planner - Bithorn Travel And Continental Tours
05.1981 - 12.1995
CIEM - High School Diploma,
08.1969 - 05.1981