Enide Maxius
Columbus,OH
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Wendy's
Upper Arlington
03.2024 - 11.2025
- Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Trained and mentored staff on best practices for efficient service delivery.
- Developed and implemented processes to improve operational efficiency in service areas.
- Analyzed customer feedback to identify trends and drive service improvements.
DSP
Brooks Supported Living
Gahanna, OH
11.2024 - Current
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Monitored and documented client progress, ensuring adherence to care plans and reporting significant changes.
- Assisted in developing engaging recreational activities, promoting social interaction and community integration.
- Collaborated with multidisciplinary teams to create tailored support strategies for diverse client needs.
Customer Service Representative
Digicel
Haiti
02.2019 - 05.2022
- Managed high-volume inbound calls, ensuring prompt and effective customer service.
- Resolved customer inquiries and complaints through active listening and problem-solving techniques.
- Navigated multiple software systems simultaneously, ensuring seamless customer assistance during calls.
- Reduced call resolution time with efficient multitasking and prioritization of tasks.
Education
High School Diploma -
College St Paule
Haiti07-2021
Skills
- Teamwork
- Customer service
- Communication
- Customer support
- Fast learner
- Problem-solving
- Multitasking
- Active listening
Languages
English
Full Professional
French
Full Professional
Haitian creole
Native or Bilingual
Timeline
DSP
Brooks Supported Living
11.2024 - Current
Customer Service Manager
Wendy's
03.2024 - 11.2025
Customer Service Representative
Digicel
02.2019 - 05.2022
High School Diploma -
College St Paule