Eniola Balogun

Rockville,MD

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

years of professional experience

Work History

Customer Service Representative

Beauty Atelier Africa

Lekki Phase1, Lagos

10.2016 - 11.2020

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educate customers on special pricing opportunities and company offerings.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

Certification - Scrum Master

International Scrum Institute

Little Switzerland, NC

04.2023

Associate of Science - Computer Science

Allover Center Polytechnic

Lagos Nigeria

09.2021

Skills

Report Generation
Customer Account Management
Responding to Difficult Customers
Upselling Products and Services
Data Entry and Maintenance
Upbeat and Positive Personality
Verbal and Written Communication

Understanding Customer Needs
Efficient and Detail-Oriented
Customer Service
Multitasking and Prioritization
Creative Problem Solving
Call Documentation

Languages

English

Full Professional

Yoruba

Native/ Bilingual

Timeline