Eniola Olayanju
Owatonna,MN
Summary
Seeking a dynamic technical support role where to can apply dedicated and detail-oriented approach, utilizing strong diagnostic and problem-solving skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
year of professional experience
3
3
years of post-secondary education
Work History
Service Desk Technician
KGPCo
2023.07 - Current
- Proficiently troubleshooted user issues while upholding exemplary customer service standards. Applied technical expertise to resolve diverse user challenges swiftly and effectively, ensuring minimal disruption. Maintained high standard of customer service throughout troubleshooting process, ensuring users felt supported and valued while their technical issues were promptly addressed.
- Expertly diagnosed and resolved diverse technical challenges through multiple communication channels such as phone, email, and chat support. Proficiently utilized Azure services for seamless resolution of cloud-related issues, managed devices effectively using Microsoft Intune, ensured secure user authentication through Active Directory, and adeptly applied hardware troubleshooting skills to swiftly address and resolve issues, ensuring minimal disruption to operations..
- Performed comprehensive tasks including provisioning computers for new users and skillfully addressing hardware issues. Executed seamless provisioning of computers to new users, ensuring a smooth onboarding process. Additionally, employed adept hardware troubleshooting skills to swiftly diagnose and rectify hardware-related issues, minimizing downtime and optimizing operational efficiency.
- Executed proactive measures by conducting routine preventative maintenance tasks, encompassing thorough inspection, cleaning, and upkeep of workstations, printers, and various peripherals. This includes monitoring hardware performance, conducting diagnostic checks, applying updates as necessary, and ensuring optimal functionality to preempt potential issues and uphold equipment reliability.
- Engaged in active collaboration with cross-functional IT teams, fostering swift resolutions for intricate issues through adept communication and cohesive problem-solving strategies. Maintained seamless escalation procedures, ensuring effective coordination and timely escalation of critical matters.
Package Handler
United Parcel Service
2022.08 - 2023.07
- Worked closely with material moving machine operators and recorded item data to ensure accurate tracking
- Scanned, labeled, and grouped packages to guarantee efficient handling and delivery
- Performed continual lifting, lowering, and sliding of packages up to 35 lbs while maintaining attention to detail.
Education
BBA Business Administration - Business Management
08.2014
- Relevant Coursework: Business Administration
- Business Students Association, Member
Associate of Applied Science - Networking
2021.01 - 2023.12
- Leadership Learning Community
- Phi Theta Kappa (ΦΘΚ), Member
- Honoree of Magna cum laude
- Dean's List (Spring 2022, Spring 2023)
- 3.73 GPA
Skills
- Proficient in Windows, MacOS, and Linux operating systems, with adept understanding of various software applications.
- Basic understanding in data analysis, networking, and STEM skills, exhibiting deep understanding of technical concepts.
- Ability to work collaboratively in team environments to achieve shared goals and objectives, with excellent communication and interpersonal skills.
- Proficient in project management, task prioritization, and meeting tight deadlines to ensure successful project completion.
- Strong attention to detail, organizational skills, and ability to adapt quickly to new technologies and software.
- Extensive knowledge and hands-on experience in basic network troubleshooting, resolving connectivity issues promptly to maintain uninterrupted workflow.
- Proficient in Microsoft Intune, utilizing its functionalities for streamlined device management and security protocols.
- Well-versed in Azure services, adeptly leveraging its cloud-based solutions for seamless operations and efficient issue resolution.
- Skilled in employing Linux command-line utilities and tools for efficient system configuration, troubleshooting, and optimization, contributing to robust server performance and reliability.
- Familiarity with Python libraries and frameworks for developing efficient and scalable solutions across diverse technological landscapes.
Projects
Configured, designed, and implemented workstations with all required network infrastructure using Cisco Packet Tracer, resulting in seamless network access and automatic assignment of IP addresses and other communication parameters via DHCP server for all connected devices.
Configured and installed a virtual Linux server with SSH/Remote connection capability, allowing for easy remote access and management of the server for improved efficiency and productivity.
Troubleshot a home wireless connection for seniors by identifying the root cause of connection issues and providing a comprehensive documentation of troubleshooting steps for future reference, ensuring seamless wireless connectivity in their home network.
Developed a calculator using Python programming language, utilizing a variety of mathematical operations and user input functions to create a user-friendly and efficient tool for basic mathematical calculations.
Designed and built a simple yet visually appealing web page using HTML and CSS programming languages to showcase personal information and achievements on my personal website.
Created an Amazon Web Services account and installed/configured an EC2 virtual machine, enabling the creation of scalable and secure cloud-based applications with increased flexibility and efficiency in resource allocation.
Configured and installed an OpenVPN (Virtual Private Network) on personal computers using an Amazon Web Services Cloud account, allowing for secure remote access to resources and data while maintaining privacy and confidentiality.
Timeline
Service Desk Technician - KGPCo
2023.07 - Current
Package Handler - United Parcel Service
2022.08 - 2023.07
South Central College - Associate of Applied Science, Networking
2021.01 - 2023.12
Ekiti State University - BBA Business Administration, Business Management
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