ENIT BOCANEGRA
Lompoc,United States
Summary
Experienced in customer relationship management, delivering high levels of customer satisfaction and retention. Skilled in utilizing persuasive communication techniques to drive sales and cultivate customer loyalty. Demonstrated track record of collaborating with team members to achieve sales objectives and maintain a positive store environment.
Overview
5
5
years of professional experience
Work History
Mail Carrier
United States Post Office
Lompoc, CA
04.2025 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
Cashier
Foods Co
Lompoc, CA
04.2024 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Sales Associate
Walmart
Lompoc, CA
12.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Food Court Attendant
Chumash Casino
Santa Ynez, CA
05.2021 - 09.2021
- Quickly distributed food to the wait staff in order to provide excellent customer service.
- Washed, peeled, cut, and measured the ingredients for the recipe.
- Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging.
- Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
- Performed shift change tasks to keep the store organized and efficient each day.
- Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
- Restocked condiments, beverages, and supplies while keeping the service areas clean.
- Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
Crew Member
Dominos
Lompoc, CA, United States
01.2021 - 04.2021
- Kept stations stocked and ready to use to maximize productivity.
- Prepared a variety of items, such as pizza, sides, and desserts, to ensure that customers had perfectly cooked options and sides.
- Set up work stations ahead of time to cut down on prep time.
- Prepared food according to precise measurements and recipes.
- Operated ovens, fryers, and grills safely to avoid injuries and accidents.
- Worked with my team to ensure that items were delivered on time.
- Garnished and arranged orders on plates and trays correctly.
- Operated all kitchen equipment safely to avoid injuries.
Skills
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Issue resolution
- Customer service
- Problem-solving skills
- Excellent people skills
- Leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mail Carrier
United States Post Office
04.2025 - Current
Cashier
Foods Co
04.2024 - 04.2025
Sales Associate
Walmart
12.2022 - 11.2023
Food Court Attendant
Chumash Casino
05.2021 - 09.2021
Crew Member
Dominos
01.2021 - 04.2021