ENITAN FALANA
Takoma Park,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Senior Loan Processor III
TD Bank
01.2021 - Current
- Exceeded quota of 25 loans per month for 3 years
- (Average 122%)
- Trained new loan processors
- Ensuring the collection and review of all documents through the loan process
- Collaborated with 15+ Loan Officers to ensure completion of file before submission to Underwriting
- Closing loans, verifying employment VVOE, ordering appraisals, title, credit reports etc
- Maintain communication with borrowers, 30+ emails and phone calls daily.
Real Estate Agent
Bennett Realty
12.2017 - 05.2023
- Prospect clients daily
- Assist customers with collecting documents and signing contracts
- Help clients buy and sell real estate
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Providing administrative and secretarial support for the Divisions/Office
Marketing Specialist
Horning Brothers Property Management LLC
12.2019 - 01.2020
- Exceeded quotas, 119% avg, top agent for 6 months in a row
- Verified income and employment information
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Collected and analyzed data from variety of sources to create detailed market research reports using CRM Yardi
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Marketing Specialist
Liberty Group Staffing, 672
03.2019 - 12.2019
- Awarded Employee of the month in 5 weeks
- Verifying 20+ applications daily
- Follow-up 40+ prospect calls, via email and phone call
Account Manager
C & T Management
08.2014 - 03.2019
- Qualify prospects and investors from assigned pipelines
- Oversee the distribution of invoice statements, earnest money and collection of related fees and deposits in a timely manner
- Assist in identifying or recommending alternative financing solutions FHA, conventional, or VA loans, lease to own, or owner financing
- Analyze financial data including personal tax returns; pay stub,W-2’s, K2, 1099, or business financial statements to qualify over 10+ people daily.
Outside Sales Representative
Verizon Fios
01.2013 - 01.2014
- Emails daily to B2B, Verifying vendors credit for purchases
- Manage account holder information
- Exceeded sales quota 200% of objective for the year, top performer.
Education
Real Estate Agent License -
2017
Bachelor of Arts - Prelaw Studies
Salisbury University
Washington, DC12.2012
Skills
- Verbal and written communication skills
- Organizational and Time-management Skills
- Answering phones, office support tasks, assistance with the daily operations
- Proficient with Microsoft applications, CRM platforms, Encompass, Yardi, Sales Force etc
- Appointment Scheduling
- Editing documents
- Complex Problem-Solving
- Analyze data to determine solutions
- Research and Data Collection Skills
- Regulatory Compliance
Timeline
Senior Loan Processor III
TD Bank
01.2021 - Current
Marketing Specialist
Horning Brothers Property Management LLC
12.2019 - 01.2020
Marketing Specialist
Liberty Group Staffing, 672
03.2019 - 12.2019
Real Estate Agent
Bennett Realty
12.2017 - 05.2023
Account Manager
C & T Management
08.2014 - 03.2019
Outside Sales Representative
Verizon Fios
01.2013 - 01.2014
Real Estate Agent License -
Bachelor of Arts - Prelaw Studies
Salisbury University
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